NewNet Communication Technologies Selects Dialogic for Virtual Platform Transformation

PRESS RELEASE: Dialogic, a global networking software and infrastructure solution provider, announced today that NewNet Communication Technologies has selected Dialogic® PowerMedia™ XMS media processing solution to support the virtualization for certain VoltDelta-hosted call center voice applications. VoltDelta was acquired by NewNet in late 2014. Continue reading NewNet Communication Technologies Selects Dialogic for Virtual Platform Transformation

Promero Cloud Call Center CTI Connector for Oracle Service Cloud Now Available in the Oracle Cloud Marketplace

PRESS RELEASE: Promero announced that its Promero Cloud Call Center CTI Connector for Oracle Service Cloud is now available in the Oracle Cloud Marketplace, offering added value to Oracle Service Cloud customers. With Promero Cloud Call Center CTI Connector, Oracle Service Cloud users will have four powerful automatic CTI Screen pops included as standard features. Continue reading Promero Cloud Call Center CTI Connector for Oracle Service Cloud Now Available in the Oracle Cloud Marketplace

Premier Media Services Company Implements Five9 Cloud Contact Center Software To Increase Renewal Rates and Manage Subscriptions

PRESS RELEASE: Five9 a leading provider of cloud software for the enterprise contact center market announced that a premier media services company has selected the Five9 Virtual Contact Center (VCC) to increase their renewal rates and better manage customer subscriptions. Continue reading Premier Media Services Company Implements Five9 Cloud Contact Center Software To Increase Renewal Rates and Manage Subscriptions

hybris Study Reveals Brands are Failing at Personalization, Causing Customer Experience to Suffer and Demonstrating Need for Contextualized Experiences

PRESS RELEASE: SAP Hybris announced the findings of an October 2015 commissioned study conducted by Forrester Consulting on behalf of hybris titled “The Contextual Marketing Imperative: the evolution of personalization from push messaging to one-to-one personal customer experiences.” Continue reading hybris Study Reveals Brands are Failing at Personalization, Causing Customer Experience to Suffer and Demonstrating Need for Contextualized Experiences

CalMac is first ferry company to pick up Contact Centre Association global award

PRESS RELEASE: CalMac Ferries’ customer services staff have picked up the Contact Centre Association’s global accreditation at a ceremony in Glasgow – the first ferry company ever to achieve the standard. A rigorous application and assessment process saw the department being scrutinised and audited by the CCA’s teams over a period of several months. Continue reading CalMac is first ferry company to pick up Contact Centre Association global award