Toshiba Releases New IPedge 1.7 Software, Delivering Protection From Security Threats and Free Trial License Capability

PRESS RELEASE: Toshiba America Information Systems, Inc., Telecommunication Systems Division announced IPedge® Software Release 1.7, delivering security updates to protect IPedge premise telephone systems from the latest security threats. IPedge 1.7 is now available from Authorized Toshiba Dealers. IPedge 1.7 also includes an upgrade of its Linux® Operating system, which delivers a significant performance improvement on network and disk I/O processing for IPedge systems. Continue reading Toshiba Releases New IPedge 1.7 Software, Delivering Protection From Security Threats and Free Trial License Capability

Lithium Bolsters Total Community Platform with Expanded Analytics Offering

lithium-logoLithium Technologies announced an expansion to its analytics portfolio that adds Value Analytics and Lithium Cohort Benchmarking. Building on the industry-leading Community Health Index (CHI), Value Analytics is a data-driven approach for brands to measure the results of community experience on their customers and gauge the community’s overall impact on their business. Continue reading Lithium Bolsters Total Community Platform with Expanded Analytics Offering

IBM Opens Watson IoT Global Headquarters, Extends Power of Cognitive Computing to a Connected World

PRESS RELEASE: IBM announced the opening of its global headquarters for Watson Internet of Things (IoT), launching a series of new offerings, capabilities and ecosystem partners designed to extend the power of cognitive computing to the billions of connected devices, sensors and systems that comprise the IoT. These new offerings will be available through the IBM Watson IoT Cloud, the company’s global platform for IoT business and developers. Continue reading IBM Opens Watson IoT Global Headquarters, Extends Power of Cognitive Computing to a Connected World

Working Solutions Contact Center Unit WS Live Buys Cloud-Based Software Innovator Bolder Thinking Communications, Creates “Humach”

PRESS RELEASE: Former Working Solutions contact center unit WS Live announced it has acquired Bolder Thinking Communications, a software innovator in cloud-based contact center services from Astute Solutions. Terms of the acquisition were not disclosed. The combined businesses, led by former Working Solutions CEO Tim Houlne, will be called “Humach” (combination of human/machine) and headquartered in Dallas, Texas. Continue reading Working Solutions Contact Center Unit WS Live Buys Cloud-Based Software Innovator Bolder Thinking Communications, Creates “Humach”

TaskUs Signs Nimble, an Australian Online Lending Company

PRESS RELEASE: TaskUs, the world’s leading customer support outsourcing company for rapidly growing startups announced it has signed a deal with Nimble, an online lending company that has been featured on BRW’s Fast 100 list three years in a row. TaskUs will provide 24/7 customer support for the financial services company from its PCI-compliant facility in the Philippines, and will launch a Melbourne-based sales office to grow operations in Australia. Continue reading TaskUs Signs Nimble, an Australian Online Lending Company

iAdvize Research Reveals What UK eCustomers Really Want For Christmas; Customer Care Is Stuck In The Dark Ages

PRESS RELEASE: With the biggest online shopping season upon us, leading customer care platform iAdvize announces research which indicates that email support offered on websites is a big turn off for eCustomers, and that new and more fashionable customer service channels – live chat and community chat – are succeeding it as the CRM solution for building loyalty. Continue reading iAdvize Research Reveals What UK eCustomers Really Want For Christmas; Customer Care Is Stuck In The Dark Ages