Hermes Group UK Chooses NICE’s Cloud-Based Workforce Management Solution

PRESS RELEASE: NICE Systems announced that Hermes Group UK has implemented NICE’s cloud-based Workforce Management (WFM) solution to improve operational efficiency and optimize workforce management. NICE’s solution was deployed in October 2015, delivered ‘live’ and on schedule for the busy holiday season. Continue reading Hermes Group UK Chooses NICE’s Cloud-Based Workforce Management Solution

UK Live Chat Software provider Click4Assistance expands services with new business partnerships

PRESS RELEASE: Click4Assistance have been providing a robust, feature rich Live Chat Solution to a range of industries and organisations for more than 10 years. A recent spike in enquiries from clients within the automotive arena identified a need for an ‘all round’ solution. Continue reading UK Live Chat Software provider Click4Assistance expands services with new business partnerships

Five9 Receives 2015 Customer Experience Innovation Award

PRESS RELEASE: Five9 announced that TMC, a global, integrated media company, has named the Five9 Freedom Release a winner of the 2015 Customer Experience Innovation Award, presented by TMC’s CUSTOMER magazine. The 2015 Customer Experience Innovation Award recognizes best-in-class companies setting the standard in delivering exceptional customer experiences. Continue reading Five9 Receives 2015 Customer Experience Innovation Award

Teleperformance awarded new contract with Student Loans Company

PRESS RELEASE: Teleperformance announced that its operation in the United Kingdom has been awarded a new contract by the Student Loans Company. Through delivery of a national contact centre service it will support students and graduates seeking information, advice and guidance on financial support and funding available to pursue higher education courses (as well as advice and support on repayment of student loans). Continue reading Teleperformance awarded new contract with Student Loans Company