ShoreTel To Acquire UC Cloud Provider Corvisa

PRESS RELEASE: ShoreTel® announced it is acquiring Corvisa LLC, a provider of cloud-based communications solutions, from Novation Companies, Inc. This acquisition is expected to accelerate ShoreTel’s fiscal 2017 hosted revenue growth to at or around 30% by enhancing ShoreTel’s solutions and architecture in four key areas: Continue reading ShoreTel To Acquire UC Cloud Provider Corvisa

ZOOM International Introduces Video and Telepresence Recording to Drive Personalized Customer Experience

PRESS RELEASE: ZOOM International announced today that its Workforce Optimization Solution for Cisco contact centers and back offices in Version 5.7 adds Video and Telepresence Recording to its offering, which captures, stores and manages video conversations so that nonverbal communication between customers and agents can be monitored and used to improve performance and customer experience. Continue reading ZOOM International Introduces Video and Telepresence Recording to Drive Personalized Customer Experience

ECT Implements WebRTC Solution with Four Leading European Carriers in 2015

PRESS RELEASE: ECT (European Computer Telecoms AG) has successfully implemented its INtellECT® WebRTC solution with four leading European carriers in 2015. The WebRTC solution is integrated in existing service applications such as INtellECT® Virtual PBX, effECTive® Network-Based Contact Centers, effECTive® Number Translation Services, and effECTive® Interactive Voice Response, ready for immediate worldwide commercial launch. Continue reading ECT Implements WebRTC Solution with Four Leading European Carriers in 2015

[24]7® Files Second Patent Infringement Action Against LivePerson

[24]7 announced that it has filed a second patent infringement lawsuit against LivePerson, Inc. (LPSN). Both cases are pending before the United States District Court for the Northern District of California. In June 2015, [24]7 filed a complaint alleging that LivePerson’s products and services infringe four patents. Continue reading [24]7® Files Second Patent Infringement Action Against LivePerson

Verint Recognized for Superior Customer Experience Initiatives by CXPA

PRESS RELEASE: Verint® announced that it has been named a 2015 CX Impact Award winner. The program is sponsored by the Customer Experience Professionals Association (CXPA), a premier global non-profit organization dedicated to the advancement and cultivation of the customer experience profession. Continue reading Verint Recognized for Superior Customer Experience Initiatives by CXPA

Richard Mellor and Peter Domjen Appointed to [24]7 Leadership Team to Drive Growth of Customer Engagement Solutions in European and Asia-Pacific Markets

[24]7 announced that it has appointed Richard Mellor and Peter Domjen to its leadership team, as the global leader in customer engagement solutions expands its sales and operations internationally. Continue reading Richard Mellor and Peter Domjen Appointed to [24]7 Leadership Team to Drive Growth of Customer Engagement Solutions in European and Asia-Pacific Markets