NICE Collaborates with Microsoft to Introduce Multi-Channel Recording into Skype for Business

PRESS RELEASE: NICE Systems announced the compatibility of its multi-channel recording​ platform with Microsoft’s latest unified communications platform Skype for Business. Enterprises will benefit from having a single platform to manage both internal and external communications, while also being fully equipped to capture all customer interactions for security, compliance and quality management purposes. Continue reading NICE Collaborates with Microsoft to Introduce Multi-Channel Recording into Skype for Business

Aspect Software appoints Stephen Ball to Europe & Africa SVP

PRESS RELEASE: Aspect Software has formally appointed Stephen Ball to the position of Senior Vice President (SVP) of Europe & Africa. Joining from global telecoms brand CenturyLink, Ball will spearhead Aspect’s ambitious plans to increase its cloud contact centre market share in the region. Continue reading Aspect Software appoints Stephen Ball to Europe & Africa SVP