NICE Collaborates with Microsoft to Introduce Multi-Channel Recording into Skype for Business

PRESS RELEASE: NICE Systems announced the compatibility of its multi-channel recording​ platform with Microsoft’s latest unified communications platform Skype for Business. Enterprises will benefit from having a single platform to manage both internal and external communications, while also being fully equipped to capture all customer interactions for security, compliance and quality management purposes.

Contact Centre CLUB

This will enable organizations to seamlessly engage customers over multiple channels, while also recording, storing and archiving these interactions using the NICE Engage platform.

Skype for Business succeeds Microsoft Lync 2013 (Lync), offering a new user interface that adopts the look and feel of the consumer Skype edition and provides enhanced voice and video capabilities. This collaboration with Microsoft will enable NICE to significantly expand its Skype for Business install base while continuing to support its customers’ recording needs.

NICE is one of the first enterprise-class software providers to support Skype for Business using the Unified Communications Managed API. This marks another step forward in strengthening the relationship between the two companies.

Miki Migdal, President, NICE Enterprise Product Group “Microsoft Skype for Business is an impressive solution that promotes multi-channel interaction and collaboration across the enterprise. With the addition of NICE Engage platform to support this platform, we will be able to further extend our reach in the contact center market while delivering the latest innovations to help companies meet their regulatory needs and create the perfect customer experiences.”