Virtual Hold Technology Adds Reseller Partner Interactive Intelligence

PRESS RELEASE: Virtual Hold Technology® (VHT®), a global leader in multichannel callback solutions for contact centers, is expanding access to its suite of customer experience solutions through a new reseller partnership with Interactive Intelligence. Continue reading Virtual Hold Technology Adds Reseller Partner Interactive Intelligence

Richard Mellor and Peter Domjen Appointed to [24]7 Leadership Team to Drive Growth of Customer Engagement Solutions in European and Asia-Pacific Markets

[24]7 announced that it has appointed Richard Mellor and Peter Domjen to its leadership team, as the global leader in customer engagement solutions expands its sales and operations internationally. Continue reading Richard Mellor and Peter Domjen Appointed to [24]7 Leadership Team to Drive Growth of Customer Engagement Solutions in European and Asia-Pacific Markets

Jacada Visual IVR Selected by a US State Welfare System to Provide Self-Service and Simplify Claim Inquires

PRESS RELEASE: Jacada announced that a county consortium in one of the United States’ largest states has chosen to implement Jacada Visual IVR to reduce cost and improve customer service. Jacada Visual IVR will allow constituents to receive a better customer experience while working with the welfare services provided by their county. Continue reading Jacada Visual IVR Selected by a US State Welfare System to Provide Self-Service and Simplify Claim Inquires

Sigma Financial Group powers ahead with double award win

PRESS RELEASE: Rapidly expanding business outsource specialist Sigma Financial Group has won two major industry awards for its pioneering work with the energy sector. A team of 90 specialists from the firm have been named ‘Energy Team of the Year’ in the 2015 Utilities and Telecoms Awards for the early arrears customer contact services provided to leading energy suppliers. Continue reading Sigma Financial Group powers ahead with double award win