Enghouse Interactive and Voyager Networks Partnership Deal Set to Deliver Change in Mid-market Contact Centre Space

In a move that will significantly extend the footprint of its flagship solutions, the Enghouse Interactive Communications Center (EICC) and the Quality Management Suite (QMS) in the mid-market contact centre market, Enghouse Interactive has signed Voyager Networks, a leading provider of managed services and network technology solutions, as a silver partner on its EMEA channel programme. Continue reading Enghouse Interactive and Voyager Networks Partnership Deal Set to Deliver Change in Mid-market Contact Centre Space

Wilmac Signs Reseller Agreement for VPI Contact Center Recording, BI and Workforce Optimization Product

PRESS RELEASE: VPI, a leading provider of workforce optimization, business intelligence (BI) and analytics software for contact centers and public safety, today announced an agreement with Wilmac to resell the VPI EMPOWERTM workforce optimization (WFO) suite of software applications. Through this agreement, Wilmac will offer its customers in the U.S. and Canada the next generation of end-to-end WFO solutions that are easier to deploy, use and maintain – resulting in a quick return on investment. Continue reading Wilmac Signs Reseller Agreement for VPI Contact Center Recording, BI and Workforce Optimization Product

Enterprise-class Voice and Unified Communications Now Made Easy With UniVoIP’s OfficeConnect Enterprise and Microsoft Skype for Business

PRESS RELEASE: UniVoIP announced the launch of the OfficeConnect Enterprise phone system integration with Skype for Business (formerly Lync), including Microsoft server on-premises and online. OfficeConnect Enterprise is a secured cloud communication service including an innovative technology platform, sophisticated IP and soft-phones, multimedia contact center functionality, unified communications, call recording, advanced Interactive Voice Response (IVR) features and more. Continue reading Enterprise-class Voice and Unified Communications Now Made Easy With UniVoIP’s OfficeConnect Enterprise and Microsoft Skype for Business

Accenture Acquires CRMWaypoint to Strengthen its Cloud First Agenda and Salesforce Capabilities

PRESS RELEASE: Accenture has acquired CRMWaypoint, a supplier of cloud advisory and technology services in the Netherlands, specializing in Salesforce cloud solutions for sales, service and marketing. The acquisition further strengthens Accenture’s position as a leading cloud services by reinforcing its Cloud First agenda that provides clients with high-standard cloud strategy and technology consulting, as well as cloud application implementation, integration and management services. Continue reading Accenture Acquires CRMWaypoint to Strengthen its Cloud First Agenda and Salesforce Capabilities