The Periodic Table of Customer Service (Infographic)

Written by Trevor Flack, Contact Centre Manager at Spark Response: As the scientific community announces four new elements on the periodic table, it’s perhaps fitting for customer focussed organisations to join in with our own chart. The Periodic Table of Customer Service displays the key components required for a successful customer service strategy. The following infographic takes each section of elements and explains how they apply to the process of delivering a positive customer service experience. Continue reading The Periodic Table of Customer Service (Infographic)

Creative Virtual Partners with Atos to Deliver Digital Customer Experience Transformation for Financial Services

PRESS RELEASE: Creative Virtual, a world leader in self-service customer engagement solutions, has announced their partnership with Atos to deliver Digital Customer Experience Transformation (DCXT). Atos is a digital services leader focused on business technology that powers progress and helps organisations to create their firm of the future. Continue reading Creative Virtual Partners with Atos to Deliver Digital Customer Experience Transformation for Financial Services

Promero Launches Promero Call Center Omni-Channel Cloud Call Center Platform Integration with Skype for Business Communications

PRESS RELEASE: Promero announced its latest expansion of best in class cloud call center software, Promero Call Center v7.2. Promero Call Center, a call center software as a service offers customization with widgets for individual client interfaces, integrations made easy with Central Connect, speech analytics, Skype for Business and ‘pull from queue and assign priority calls to agent’ feature to dramatically improve customer service. Continue reading Promero Launches Promero Call Center Omni-Channel Cloud Call Center Platform Integration with Skype for Business Communications

Synchronoss Enhances Its Activation Services Platform to Accelerate Customer Acquisition for Carriers and Channel Partners

PRESS RELEASE: Synchronoss Technologies announced the enhancement of the Synchronoss Activation Services Platform, the next-generation version of its market leading carrier-grade activation solution. Synchronoss currently provides a wide range of device and service activation services for some of the world’s largest carriers including AT&T, Reliance and Vodafone. Continue reading Synchronoss Enhances Its Activation Services Platform to Accelerate Customer Acquisition for Carriers and Channel Partners

Legal Consulting Agency Aims to Improve Customer Experience with inContact Cloud Solutions

PRESS RELEASE: inContact announced a prominent provider of legal consulting services is choosing inContact’s cloud-based solution to improve their contact center operations. This new client will equip their 480 inbound and outbound agents with inContact’s complete Cloud Contact Center Platform to better service their growing customer base. Continue reading Legal Consulting Agency Aims to Improve Customer Experience with inContact Cloud Solutions