Parker Software: Humans, no need to fear automation technology

BLOG: Channel 4 hit a home run with its 2015 series Humans, hailing it as its most successful drama in 20 years, with the first episode alone being viewed by 6.1 million people. Proof that – as much as we love our smartphones – we’re all a bit concerned about the rise of the machines. It’s understandable that businesses and customers alike sometimes worry that business automation technology could replace the human element in the workplace. However, as Howard Williams, marketing director of Parker Software, explains here, these tools can actually enable more meaningful human interaction. Continue reading Parker Software: Humans, no need to fear automation technology

8×8: The Evolution of Enterprise Cloud Communications

Good communication is central to a thriving business, regardless of size. Organisations are continuously looking for innovative ways to improve connection and collaboration seamlessly between employees, partners, customers and suppliers in real-time and across any channel irrespective of geographical boundaries. Today’s businesses are demanding more from their cloud communications – it’s called Enterprise Communications as-a-Service. Enzo Signore, Chief Marketing Officer at 8×8 discusses how ECaaS is re-defining the cloud communications experience and how continuous communications is becoming the new killer app in business. Continue reading 8×8: The Evolution of Enterprise Cloud Communications

Noble Systems Helps University Enhance Student Experience

PRESS RELEASE: Noble Systems Corporation, a global leader in unified contact centre technology, announces that Barry University, one of the largest Catholic universities in the Southeast, has selected the Noble® Enterprise Cloud solution to support its admissions and recruitment programs. Continue reading Noble Systems Helps University Enhance Student Experience

First time in the MENA VIVA Bahrain launches Unified Communication Cloud Services Powered by Avaya

PRESS RELEASE: VIVA Bahrain, the Kingdom’s most innovative telecom operator, has collaborated with Avaya, a global leader in business communications software, systems and services, to offer Unified Communications-as-a-Service (UCaaS) for businesses across the island. Continue reading First time in the MENA VIVA Bahrain launches Unified Communication Cloud Services Powered by Avaya

Black Box Expands Partnership with Aspect Software

PRESS RELEASE: Aspect Software announced that it is expanding its relationship with Black Box Network Services. This will allow Black Box, a leading technology solutions provider, to expand its cloud contact center offerings to customers around the globe. The growth of the relationship is part of Aspect’s continuing strategy to bolster its channel presence and drive growth in its cloud portfolio. Continue reading Black Box Expands Partnership with Aspect Software

Rant & Rave appoint Andrew Keen as Chief Operating Officer

PRESS RELEASE: Rant & Rave, the UK leader in real-time customer engagement technology, today announced it has appointed Andrew Keen as COO. Keen, previously VP Revenue Operations & Strategy at Huddle, will spearhead the execution of Rant & Rave’s aggressive growth strategy, focussing on accelerating market penetration and international expansion. Continue reading Rant & Rave appoint Andrew Keen as Chief Operating Officer

2015 A Landmark Year for Conversocial and Social Customer Service

PRESS RELEASE: Conversocial announced substantial corporate milestones as more global corporations embrace social customer service in their contact center. The past 12 months have shown significant growth for Conversocial, with the company expanding its global office presence and winning a record number of new clients across the North America, Europe and Asia following an $11 million funding round in 2015. Continue reading 2015 A Landmark Year for Conversocial and Social Customer Service

LiveOps Cloud Appoints Jeff Byal as Chief Financial Officer

PRESS RELEASE: Jeff Byal, a strategic financial leader and CPA with more than 28 years of experience, has joined LiveOps Cloud as Chief Financial Officer (CFO). Reporting to Chief Executive Officer (CEO) Vasili Triant and based out of the company’s Texas headquarters, Byal will be responsible for all elements of LiveOps Cloud’s global financial, treasury and accounting operations. Continue reading LiveOps Cloud Appoints Jeff Byal as Chief Financial Officer