Gryphon Networks Delivers Greater Visibility to Sales Managers in Latest Platform Update

PRESS RELEASE: Gryphon Networks announced the latest version of its award-winning Gryphon Sales Intelligence Platform. The updated platform provides more detailed, real-time insight into sales rep activity with individualized “rep dashboard” views that display gap-to-goal metrics and peer comparisons,enabling managers to coach and train in a more focused way. Continue reading Gryphon Networks Delivers Greater Visibility to Sales Managers in Latest Platform Update

InMoment And RapidMiner Partner To Bring Powerful Predictive Analytics To The Customer Experience

InMoment™ and RapidMiner™ today announced a partnership that combines InMoment’s Voice of the Customer (VoC) solution with RapidMiner’s Predictive Analytics Platform to generate powerful and actionable customer and business insights. Continue reading InMoment And RapidMiner Partner To Bring Powerful Predictive Analytics To The Customer Experience

Xura joins forces with Wikot to create richer, contextual communication experiences for the financial industry

PRESS RELEASE: Xura is pleased to announce its partnership with Wikot, a leading digital marketing agency. Specializing in creating innovative communication and digital experiences for businesses and consumers based on IP technology, Wikot’s app development expertise, combined with Xura’s real-time web and mobile engagement technology, will deliver tomorrow’s click-to-communicate interactive solutions to industries such as the financial sector. Continue reading Xura joins forces with Wikot to create richer, contextual communication experiences for the financial industry

Verint: 2016: Which way is the wind blowing?

BLOG: By Rachel Lane, Director, Voice of the Customer Analytics EMEA and Michiel Lely, VP of Practices, EMEA at Verint Systems: Talk of market disruption is generally characterised in terms of David toppling Goliath: agility and flight of foot trump sheer heft. While the analogy has some appeal it misses the point that these ‘disruptors’ are probably winning because they are closer to what consumers today really want. Larger organisations, by contrast, have to contend with organisational structures that don’t automatically foster responsiveness. Continue reading Verint: 2016: Which way is the wind blowing?

Clarabridge Announces the Appointment of Yuchun Lee as CEO

Clarabridge announced that Yuchun Lee, Clarabridge board member for over two years, has transitioned into the role of Chief Executive Officer. In this position, Lee will focus on the company’s day-to-day management and operations, continual strategic growth, as well as leadership of the executive team. Continue reading Clarabridge Announces the Appointment of Yuchun Lee as CEO

CafeX Receives Innovation Award at WebRTC Conference & Expo in Paris

CafeX Communications®, a leading provider of real-time engagement for mobile and web platforms, announced today that CafeX Live Assist® is the winner of the Innovation award at the recent WebRTC Conference and Expo in Paris. CafeX’s winning entry was presented to industry experts during a live demonstration competition that featured a number of top Web Real-time Communications (WebRTC) technology providers. Continue reading CafeX Receives Innovation Award at WebRTC Conference & Expo in Paris

NewVoiceMedia receives 2016 CUSTOMER Magazine Product of the Year Award

NewVoiceMedia, a leading global provider of cloud technology, which helps businesses sell more, serve better and grow faster, announced today that TMC, a global, integrated media company, has named ContactWorld for Service as a 2016 CUSTOMER Product of the Year Award winner. Continue reading NewVoiceMedia receives 2016 CUSTOMER Magazine Product of the Year Award