Interactive Intelligence and Mellon Technologies form a strategic partnership

PRESS RELEASE: Mellon Technologies has been named an Interactive Intelligence Elite Partner. Interactive Intelligence, a global provider of customer engagement, communications and collaboration software and cloud services, grants Gold Partner status each year to resellers that meet the vendor’s requisite sales, technical and support certifications. Mellon Technologies and Interactive Intelligence have partnered to revolutionize contact centres across the Greek, Cypriot, Macedonian, Albanian, Bulgarian, Romanian, Serbian and Ukrainian markets by bringing the most technologically advanced infrastructure. Continue reading Interactive Intelligence and Mellon Technologies form a strategic partnership

TeleTech boosts customer service with innovative technology platform

PRESS RELEASE: The company: TeleTech is a leading global provider of customer experience, engagement and growth solutions. Founded in 1982, the company helps its clients acquire, retain and grow profitable customer relationships. Using a customer-centric strategy, together with the latest technology, processes and operations, TeleTech partners with business leadership across marketing, sales and customer care to design and deliver a simple, more human customer experience across every interaction channel. Servicing over 80 countries, TeleTech’s 46,000 employees live by a set of customer-focused values that guide relationships with clients, customers, and each other. Continue reading TeleTech boosts customer service with innovative technology platform