Brüel & Kjær enhances global customer support and reduces costs by over 50% with Unified Communications from Interoute

PRESS RELEASE: Brüel & Kjær, a global leader in sound and vibration measurement and management, has implemented a new Contact Centre and Skype for Business dedicated cloud solution with global SIP trunking from Interoute, owner operator of a global cloud services platform and one of Europe’s largest networks. The new communications platform was up and running within just four months of contract signature. Continue reading Brüel & Kjær enhances global customer support and reduces costs by over 50% with Unified Communications from Interoute

Aspect Software appoints John Hough as Regional Vice President of Sales, Northern Europe

PRESS RELEASE: Aspect Software has appointed John Hough to the position of Regional Vice President of Sales, Northern Europe. Hough joins the customer engagement technology leader from managed cloud services company Rackspace, where he drove a 25 per cent year-on-year growth as Head of Enterprise Sales EMEA in just under five years. Continue reading Aspect Software appoints John Hough as Regional Vice President of Sales, Northern Europe

Centile Telecom Applications and Voitel join forces to offer Unified Communications and Collaboration services in Brazil

PRESS RELEASE: Centile Telecom Applications, leading European developer of unified communications platforms for operators and integrators today announced the partnership with Voitel Telecom, a brazilian operator, to offer unified communications and collaboration services to the Brazilian enterprise market. Continue reading Centile Telecom Applications and Voitel join forces to offer Unified Communications and Collaboration services in Brazil

One-time passcodes leaving mobile banking customers vulnerable to fraud, says Aspect

BLOG: Aspect Software has warned that mobile banking customers are at risk of financial fraud if banks continue to use SMS alone to send one-time passcodes (OTPs) to mobile devices, in order to authenticate transactions. Keiron Dalton, mobile security expert and Senior Director of Customer Strategy & Innovation at Aspect, suggests that this type of two-step authentication has been popular due to its ease of use and lack of disruption for the customer, but the threat of SIM Swap fraud has rendered it vulnerable. Continue reading One-time passcodes leaving mobile banking customers vulnerable to fraud, says Aspect

SoundConnect and CallTower Join Forces

PRESS RELEASE: CallTower and SoundConnect, both global leaders delivering cloud-based enterprise-class unified communications and collaboration solutions, announced today an agreement for SoundConnect to merge with CallTower. This favorable integration offers employees, shareholders, partners and customer’s greater overall value and combined strength by providing a more diverse product suite. Continue reading SoundConnect and CallTower Join Forces

Global Remote Services (GRS) perspective on the 6 Outsourcing Trends to watch out for in 2016

PRESS RELEASE: Global contact centre outsourcing experts, Global Remote Services (GRS) today highlights the top 6 outsourcing trends that will be strategic to customer relationships for most businesses this year. GRS is a leading European provider of multi-lingual contact centre and BPO solutions based in Romania. Continue reading Global Remote Services (GRS) perspective on the 6 Outsourcing Trends to watch out for in 2016