Business Systems enhances its call recording portfolio with the O2 Mobile Recording solution

PRESS RELEASE: Business Systems UK announced its ongoing partnership with O2, staying true to its commitment to offer its customers the most advanced solutions that best match their needs. With the addition of O2’s state-of-the-art Mobile Recording technology to its portfolio, the company is able to provide a truly comprehensive proposition to its Financial Services customers, who turn to Business Systems for advice on how to improve their processes to meet regulatory requirements without changing the way they interact with their clients. Continue reading Business Systems enhances its call recording portfolio with the O2 Mobile Recording solution

NewVoiceMedia’s cloud technology transforms Interactive Design Institute’s sales performance

NewVoiceMedia announced that Interactive Design Institute Ltd (IDI), the UK’s leading provider of accredited online courses in art and design subjects, is using ContactWorld to transform its sales operations, increase conversion rates and improve business efficiencies. Continue reading NewVoiceMedia’s cloud technology transforms Interactive Design Institute’s sales performance

Used car dealership The Car People is set for a busy New Year sales season after investing in its telecoms technology

PRESS RELEASE: The £170m turnover business has upgraded the telephone system at its head office in Wakefield and installed a software update at its Sheffield base, home to its customer contact centre. The move improves internal communications across the two sites and will result in reduced call charges to landlines and from mobile phones. Continue reading Used car dealership The Car People is set for a busy New Year sales season after investing in its telecoms technology

Multi-Site National Call Center Selects Sphere 3D’s Hybrid Cloud Solutions

PRESS RELEASE: Sphere 3D Corp., a containerization, virtualization and data management solutions provider, today announced that Surpass, LLC (“Surpass”), a national call center headquartered in Lynchburg, VA will upgrade two of its call centers with Sphere 3D’s hybrid cloud offerings. Continue reading Multi-Site National Call Center Selects Sphere 3D’s Hybrid Cloud Solutions

SlimWare Utilities Deploys Transera Call Center App for Salesforce and Transera Customer Engagement Analyzer

PRESS RELEASE: Transera announced that SlimWare Utilities, a leader in PC optimization solutions, has deployed Transera’s Call Center App for Salesforce and Transera’s Customer Engagement Analyzer in the company’s contact center. Continue reading SlimWare Utilities Deploys Transera Call Center App for Salesforce and Transera Customer Engagement Analyzer

Verint Advances Customer Engagement Optimization Portfolio with New Release of Telligent Social Community Software

PRESS RELEASE: Verint® and Telligent®, A Verint Company announced a major new release of its Telligent Community™solution. Among the latest advancements to Telligent Communityare new community management tools and user experience capabilities, workflow enhancements, new content management and moderation functionality, and ongoing API investments, as well as solution availability in a Community as a Service (CaaS) model. Continue reading Verint Advances Customer Engagement Optimization Portfolio with New Release of Telligent Social Community Software

Lionbridge unveils GeoFluent® real-time translation for omni-channel customer care

PRESS RELEASE: Lionbridge Technologies announced it has broadened its proven GeoFluent real-time translation technology to include new omni-channel customer care features for contact centers and business process outsourcers (BPOs). With these new features, customers can deliver effective real-time multilingual interactions across all communication channels, from virtual and agent-assisted chat, to email, in-call voice, social, SMS, forums, knowledge bases, helpdesk and ticketing. Continue reading Lionbridge unveils GeoFluent® real-time translation for omni-channel customer care

Plantronics reaches out of court settlement with UK reseller James Products Limited

PRESS RELEASE: Plantronics announced it has reached an out of court settlement in a dispute with UK reseller James Products Limited, also known as JPL. The dispute concerned the illegal importation and sale of non-European Plantronics headsets. These goods were not authorised for sale in Europe, and came with counterfeit labels and packaging. Continue reading Plantronics reaches out of court settlement with UK reseller James Products Limited

Noble Systems Receives 2016 Product of the Year Award from TMC’s CUSTOMER Magazine® for its Compliance Appliance™ Solution

PRESS RELEASE: Noble Systems Corporation, a global leader in unified contact center technology solutions, announced that Noble® Compliance Appliance™ has been named as a 2016 CUSTOMER Product of the Year Award winner. The Award recognizes vendors that are advancing the call center, CRM and teleservices industries one solution at a time, and highlights products which enable users to meet and exceed the expectations of their customers. Continue reading Noble Systems Receives 2016 Product of the Year Award from TMC’s CUSTOMER Magazine® for its Compliance Appliance™ Solution