Customer satisfaction on the rise as organisations respond to changing consumer demands

Customer satisfaction in the utilities sector is improving faster than in any other industry, while banks and building societies have stalled, according to the UK’s biggest barometer of customer service. Customers are also more satisfied now, than at any time since January 2014, but their priorities are shifting. Continue reading Customer satisfaction on the rise as organisations respond to changing consumer demands

Talk Straight Unveil New Customer-Facing Portal

PRESS RELEASE: One of the UK’s leading telecoms providers, Talk Straight, has announced the arrival of a new, enhanced, consumer facing portal, giving its customers unprecedented access to live data. The move comes following a record six months for the Yorkshire based company, which continued its impressive growth in the telecommunications sector. Continue reading Talk Straight Unveil New Customer-Facing Portal

Fathom Voice Introduces Fathom Startup; Gives Free Year of Business Communications Service to Growing Companies

PRESS RELEASE: Fathom Voice announced the release of Fathom Startup. This unique program is aimed at helping startups better manage external communications at an early stage, which aids in scaling their customer experience during periods of high growth. Fathom Voice has made its entire global platform, including Connect, Customer Care, Sales Accelerator and its Developer Platform available for free to qualified startup companies accepted into the program. Continue reading Fathom Voice Introduces Fathom Startup; Gives Free Year of Business Communications Service to Growing Companies

CafeX and CCT Solutions Announce Partnership Agreement

CafeX Communications® and CCT Solutions, a provider of comprehensive unified communications and contact center solutions, announced that they have signed a partnership agreement. Within the framework of this agreement CCT will implement and support CafeX’s customer interaction technologies in conjunction with ContactPro, CCT’s award-winning omnichannel agent desktop solution. Continue reading CafeX and CCT Solutions Announce Partnership Agreement