ZOOM Introduces Contact Center Business Intelligence, Connecting Data Silos to Help With Strategic Decision-Making

PRESS RELEASE: ZOOM International announces the launch of ZOOM Performance Analytics, a cloud-based reporting and analytics to increase agent performance, improve efficiency and build customer loyalty. The solution connects out-of-the-box with dozens of internal and external data sources and consolidates the information into fully customizable dashboards and metrics, greatly helping informed decision-making. Continue reading ZOOM Introduces Contact Center Business Intelligence, Connecting Data Silos to Help With Strategic Decision-Making

Olive Communications gets £15.3m funding package from BGF and Barclays

PRESS RELEASE: Olive Communications, has secured a £15.25m funding package to further scale up its operations. BGF (Business Growth Fund) has invested £10m growth capital while Barclays has provided £5.25m in new debt facilities. Headquartered in High Wycombe, Olive provides unified communications solutions which help corporate and small and mid-sized organisations in Britain to improve the way they run their IT infrastructure across voice, data, applications and mobile devices. Continue reading Olive Communications gets £15.3m funding package from BGF and Barclays

RingCentral Earns Frost & Sullivan’s Market Leadership Award for the Second Consecutive Year

PRESS RELEASE: RingCentral announced Frost & Sullivan has awarded RingCentral with the Market Leadership Award in the North American hosted IP telephony and UCC services market. RingCentral was recognized by Frost & Sullivan for growth strategy, product differentiation, technology innovation, and customer experience. Continue reading RingCentral Earns Frost & Sullivan’s Market Leadership Award for the Second Consecutive Year