Jabra launches promotion to ease pressure on Public Sector IT

Audio and communications technology specialist Jabra has launched a promotion to support Public Sector organisations’ increasing need for cost-effective, high-quality technology investments. The offer, available from today and valid until 31st March, will run across selected products within the company’s headset and speakerphone portfolio, including the Jabra BIZ™ 2300, Jabra PRO™ 900, Jabra SPEAK™ 510 and the Jabra EVOLVE™ series. Continue reading Jabra launches promotion to ease pressure on Public Sector IT

Parker Software: Juicing the sales funnel goodness

BLOG: First coined in 1898, the sales funnel has been around for over a hundred years. Despite the drastic changes the world has seen since then, it is still relevant in our digital world. Here, Howard Williams, marketing director at Parker Software, looks at how businesses can use digital automation to get better leads, make more conversions and nurture happier customers. Continue reading Parker Software: Juicing the sales funnel goodness

Hostcomm Disrupts CRM market with ContactFlow CRM

PRESS RELEASE: Hostcomm aims to disrupt the customer relationship management (CRM) market with an innovative new offering – Hostcomm ContactFlow CRM. Uniquely hosted on dedicated servers with firewall protection for added security, this competitive system differs from existing CRM systems in a number of ways – security is just the start. Continue reading Hostcomm Disrupts CRM market with ContactFlow CRM

MiaRec Launches a New Complete Solution for Call Recording and Contact Center Performance Management

PRESS RELEASE: MiaRec released a new version of MiaRec, an award-winning call recording and quality management software for contact centers. MiaRec launches a new complete solution for contact center performance management, featuring advanced call recording functionality, agent evaluation and powerful, customizable performance reporting. Continue reading MiaRec Launches a New Complete Solution for Call Recording and Contact Center Performance Management

Cognito iQ revolutionises online shopping for Argos customers

PRESS RELEASE: Cognito iQ has been selected by Argos to power the delivery intelligence for its Fast Track service, the first same day UK wide delivery service from a high street retailer. The Cognito iQ platform gives Argos the agility, flexibility and traceability to fulfil the same day service, which offers nationwide same-day home delivery, seven days a week, 364 days a year for a flat rate of £3.95. Continue reading Cognito iQ revolutionises online shopping for Argos customers

8×8 Gains Strong Enterprise Customer Momentum in Education Market

8×8 announced that the company is gaining strong momentum in the education market—with two new K-12 U.S.-based schools deploying the company’s Enterprise Communications as-a-Service (ECaaS) solutions. Fairfield-Suisun Unified School District (FSUSD) and Little Elm Independent School District (ISD) are the latest 8×8 enterprise customers migrating to the cloud to leverage a continuous communications experience and robust voice service that delivers a highly scalable, cost-effective solution throughout every stage of growth. Continue reading 8×8 Gains Strong Enterprise Customer Momentum in Education Market

NewVoiceMedia secures $30m investment to accelerate rapid international expansion and innovation

NewVoiceMedia has secured $30m in a new round of funding. New investor BGF Ventures joined existing investors Bessemer Venture Partners (BVP), Eden Ventures, Highland Capital Partners Europe, Salesforce Ventures and Technology Crossover Ventures (TCV). Continue reading NewVoiceMedia secures $30m investment to accelerate rapid international expansion and innovation

ForeSee Announces New Executive Hires To Lead Strategy and Product Innovation for Its Market-Leading Voice of Customer Solutions

PRESS RELEASE: ForeSee announced the appointments of Lenny Nash as Chief Strategy Officer and Kaj van de Loo as Vice President of Engineering. Nash and van de Loo will work together to advance ForeSee’s product strategy, quickly grow its world-class engineering team, and deliver innovative VOC solutions to its customers. Both positions report to Pete Daffern, who was recently announced as ForeSee’s Chief Executive Officer. Continue reading ForeSee Announces New Executive Hires To Lead Strategy and Product Innovation for Its Market-Leading Voice of Customer Solutions

Clarabridge Announces the Appointment of Yuchun Lee as CEO

Clarabridge announced that Yuchun Lee, Clarabridge board member for over two years, has transitioned into the role of Chief Executive Officer. In this position, Lee will focus on the company’s day-to-day management and operations, continual strategic growth, as well as leadership of the executive team. Continue reading Clarabridge Announces the Appointment of Yuchun Lee as CEO

Consumers more loyal to a business that fixes their problem

PRESS RELEASE: Businesses should see customer complaints as an opportunity to build advocates rather than an exercise in damage limitation. That’s according to new research from 8×8, a leading provider of cloud-based unified communications and contact centre solutions. The study reveals that customers reward effort by companies to put problems right – 96% say they feel more loyal to a business that fixes their problem with good service over the phone, even if it caused the issue in the first place. Continue reading Consumers more loyal to a business that fixes their problem