PRESS RELEASE: Cogent Communications will use Voxbone’s direct inward dialing (DID) numbers to support its international contact centers. Cogent selected Voxbone due to the high quality of service, global coverage, and real-time provisioning, which will help support its 24-hour customer support center as well as several offices throughout the U.S.
Cogent maintains more than 56,000 route miles of intercity fiber and more than 28,000 metro fiber miles, providing service to over 190 major markets throughout the world. Due to this worldwide presence, they are committed to providing support to their customers no matter where they are in the world. Traditionally, this required Cogent to contract multiple carriers across different regions to guarantee high quality of service. Voxbone solves this challenge for Cogent because it delivers calls over its private global backbone, thus enabling the company to ensure high-quality DIDs in more than 55 countries and 8,000 cities worldwide. Furthermore, Voxbone’s real-time number provisioning capabilities allow Cogent to easily expand existing contact centers or add new ones.
“We’re pleased to once again add an industry leader to our growing customer roster,” said Voxbone CEO Itay Rosenfeld. “Helping companies like Cogent guarantee reliable voice calling services is our bread and butter, and we look forward to supporting them and their customers’ needs.”