Mitel Accelerates Lead in Mobile Enterprise With Mobile and Cloud Innovations

Mitel® announced a disruptive series of new solutions that accelerates its lead in the mobile enterprise market. The announcements, made in Berlin at the Mitel Next event, reflect rapid implementation of the company’s strategic vision of the cloud-based mobile enterprise designed to address the evolving needs of a mobile-first world for enterprises, workers and consumers.

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This latest wave of Mitel innovations is aimed at eliminating legacy barriers and enabling seamless, real-time communications and collaboration including:

Mitel Mobile Cloud Suite: A platform that lets Tier 2 and 3 mobile carriers quickly and cost-effectively provision hosted VoLTE, ViLTE, VoWiFi and Advanced Messaging services.

Mobile Multi-ID: A capability that intersects mobile and business identities, making it no longer necessary to have both a personal and business phone. Multi-ID integrates a user’s identity from their individual devices making it possible to associate multiple phone lines on a single device and enjoy all the same features.

Mitel Embedded Communications: The first product from the Mitel Accelerator initiative targets the highly mobile field service industry. It embeds Mitel’s real-time, enterprise-class communications and contact center capabilities into mobile field service-scheduling software from FieldAware. The result is the integration of location-based technology, CRM tools and real-time communications that turn multiple service calls into one, enhancing the customer experience, creating operational efficiencies and providing valuable business intelligence.

MiTeam: A mobile-first, team collaboration solution with real-time, native integration that supports the way teams work today. With instant collaboration, work teams can initiate on-the-go screen sharing, content collaboration, real-time voice and video meetings and seamlessly extend them to participants outside of the work environment including partners, vendors and customers. MiTeam is a workflow-oriented application with project and topic-based workstreams and is embedded into existing Mitel technology.

Real-Time Healthcare: A cloud-based, mobile and M2M integrated technology that addresses the growing eldercare segment. As the population ages and the cost of healthcare increases, Mitel is introducing real-time communications technology and tools to enhance lifestyle choices.

Global Cloud Expansion: Mitel MiCloud expands in Europe with launches in Germany and France. Mitel enters 2016 with the fastest growing cloud communications business in the world and number one market share position based on total cloud users globally, according to Synergy Research Group.

“The vision of the mobile enterprise we outlined in October is becoming a reality,” said Rich McBee, CEO, Mitel. “With today’s announcements we’re taking that strategy a step further by enabling the mobile cloud – the backbone for seamless, mobile communications. Now, industries across the board, from healthcare to education to sports, can seamlessly bridge what was once a costly and inefficient dividing line between the consumer and enterprise network. This enables a workplace that is ready for the mobile future and the benefits of the connected world brought on by M2M and the Internet of Things (IoT).”

“Market-leading field service organizations need professional grade, mobile communications applications to drive business growth and profitability,” said Charles Jackson, CEO, FieldAware. “Many of the communications capabilities we looked at were limited to only one mode of communication and didn’t scale to the level of industrial needs. We were excited to co-ideate and develop a solution with Mitel. We expect it to improve customer service and increase revenue for our customers.”

“The influence of mobile and cloud applications is rapidly seeping into everyday enterprise communications in a way that is reshaping how, when and on what device work gets done,” said Diane Myers, Senior Research Director, VoIP, UC and IMS at IHS. “Mitel understands that, and over the past year has taken steps to address that transformation. Their developments announced today recognize the need for real-time communication services and the impact M2M and the IoT are having on everyday workplace workflows.”

Important Facts

  • Mitel added 20 new cloud partners in EMEA during the fourth quarter of 2015
  • Mitel powers VoLTE/ VoWiFi services in 18 countries
  • MiCloud services are available in six countries: United States, Canada, United Kingdom, Australia, France and Germany
  • Mitel enters 2016 with the fastest growing cloud communications business in the world and number one market share position based on total cloud users globally, according to Synergy Research Group