Digital Health Company Selects inContact Cloud Solutions to Rapidly Scale Customer Service Operations

PRESS RELEASE: inContact announced a major digital health company has adopted the inContact solution. This new customer will utilize inContact’s cloud-based contact center platform to provide seamless service to consumers through a mixed network of both contact center and at-home agents. Continue reading Digital Health Company Selects inContact Cloud Solutions to Rapidly Scale Customer Service Operations

Phone.com Enables Global Coverage for SMBs by Using Voxbone’s DID Numbers

PRESS RELEASE: Phone.com has sourced Voxbone to offer high-quality DIDs in more than 55 countries and 8,000 cities worldwide. Voxbone has added more than 10 new countries and 3,000 cities since Phone.com began using its services nearly a decade ago. By using Voxbone’s DIDs, Phone.com’s customers reap the benefits of Voxbone’s global coverage, carrier-grade quality of service, and real-time provisioning. Continue reading Phone.com Enables Global Coverage for SMBs by Using Voxbone’s DID Numbers

Pindrop Raises $75 Million Led by Google Capital to Stop Voice Fraud and Identity Theft

Pindrop, the pioneer in voice-fraud prevention and authentication raised a $75 million Series C funding round led by Google Capital with participation from GV, Andreessen Horowitz, IVP, Citi Ventures and Felicis Ventures, bringing the total funding to $122 million to date. Pindrop currently protects the phone calls of three of the four largest banks in the United States as well as many top insurance companies, government agencies, and retailers. Continue reading Pindrop Raises $75 Million Led by Google Capital to Stop Voice Fraud and Identity Theft

LiveVox Receives 2016 CUSTOMER Magazine Product of the Year Award for its TCPA Risk Mitigation Dialing Systems, The Four Clouds

PRESS RELEASE: LiveVox announced that it was honored with the 2016 CUSTOMER Product of the Year Award for its industry leading TCPA-focused dialing systems, The Four Clouds. LiveVox’s Four Clouds is an array of risk mitigation dialing systems that provide the flexibility and speed needed to cost-effectively optimize the tradeoff between risk and efficiency for each business requirement. Continue reading LiveVox Receives 2016 CUSTOMER Magazine Product of the Year Award for its TCPA Risk Mitigation Dialing Systems, The Four Clouds