Jacada Visual IVR Selected by a US State Welfare System to Provide Self-Service and Simplify Claim Inquires

PRESS RELEASE: Jacada announced that a county consortium in one of the United States’ largest states has chosen to implement Jacada Visual IVR to reduce cost and improve customer service. Jacada Visual IVR will allow constituents to receive a better customer experience while working with the welfare services provided by their county. Continue reading Jacada Visual IVR Selected by a US State Welfare System to Provide Self-Service and Simplify Claim Inquires

Sigma Financial Group powers ahead with double award win

PRESS RELEASE: Rapidly expanding business outsource specialist Sigma Financial Group has won two major industry awards for its pioneering work with the energy sector. A team of 90 specialists from the firm have been named ‘Energy Team of the Year’ in the 2015 Utilities and Telecoms Awards for the early arrears customer contact services provided to leading energy suppliers. Continue reading Sigma Financial Group powers ahead with double award win

NICE Collaborates with Microsoft to Introduce Multi-Channel Recording into Skype for Business

PRESS RELEASE: NICE Systems announced the compatibility of its multi-channel recording​ platform with Microsoft’s latest unified communications platform Skype for Business. Enterprises will benefit from having a single platform to manage both internal and external communications, while also being fully equipped to capture all customer interactions for security, compliance and quality management purposes. Continue reading NICE Collaborates with Microsoft to Introduce Multi-Channel Recording into Skype for Business

Aspect Software appoints Stephen Ball to Europe & Africa SVP

PRESS RELEASE: Aspect Software has formally appointed Stephen Ball to the position of Senior Vice President (SVP) of Europe & Africa. Joining from global telecoms brand CenturyLink, Ball will spearhead Aspect’s ambitious plans to increase its cloud contact centre market share in the region. Continue reading Aspect Software appoints Stephen Ball to Europe & Africa SVP