Enghouse Interactive Helps Mid-sized Organisations Punch above their Weight in Customer Experience

Enghouse Interactive is enabling mid-sized enterprises to punch above their weight with a powerful new version of its flagship contact centre solution, Communications Center (CC 2016) bringing enterprise functionality at mid-market prices. With its contact centre solutions recently recognised by Frost & Sullivan as leading the field in terms of value for money through its award for European Hosted Contact Centre Price/Performance Value Leadership 2015, this latest release of CC continues the relentless push for higher performance with a lower cost of ownership. Continue reading Enghouse Interactive Helps Mid-sized Organisations Punch above their Weight in Customer Experience

Altitude Strategy Center Delivers Intelligent Outbound at the Speed of Business

PRESS RELEASE: Altitude Software announces the availability of the latest Altitude Strategy Center solution. It provides contact centers with state-of the-art features for the real-time strategic control of outbound campaigns, maximizing success rates and improving customer experience. Continue reading Altitude Strategy Center Delivers Intelligent Outbound at the Speed of Business

CSI’s Virtual Observer Integrates with Clarity Connect to Provide Complete Workforce Optimization Capabilities for Skype for Business Contact Center Customers

PRESS RELEASE: Coordinated Systems, Inc. (CSI) announced a strategic relationship with Clarity, integrating the company’s best-of-breed contact center for Microsoft Skype for Business, combining Clarity Connect and CSI’s Virtual Observer (VO) workforce optimization (WFO) solution. Together, the integrated offering will allow both Clarity Connect and CSI to deliver a complete and robust contact center solution for Skype for Business with full WFO functionality. Continue reading CSI’s Virtual Observer Integrates with Clarity Connect to Provide Complete Workforce Optimization Capabilities for Skype for Business Contact Center Customers

Transcom’s subsidiary Transvoice is awarded agreement with the Stockholm County Council

TranscomWorldwideIncPRESS RELEASE: Transvoice, a wholly-owned Transcom subsidiary, has been awarded a renewed agreement with the Stockholm County Council concerning interpretation services by phone and in person. The value of the agreement amounts to approximately SEK 250-300 million over two years, which represents a slight revenue increase. Continue reading Transcom’s subsidiary Transvoice is awarded agreement with the Stockholm County Council

CCA International to deliver “caring customer service” for Fair for You, The revolutionary new low cost lender

PRESS RELEASE: Fair for You, the revolutionary new lender that promises a fair deal to low-income families, has appointed CCA International to deliver an exceptional and caring customer experience by phone, webchat and email to the company’s loan applicants and customers. The two companies have been working together for the past three months, ahead of Fair for You’s public launch, to design a customer service experience that’s there when families need it, on the channels that are most convenient to them and staffed by friendly advisors who can support the loan application process and provide ongoing support throughout the loan term. Continue reading CCA International to deliver “caring customer service” for Fair for You, The revolutionary new low cost lender