BGL Group chooses Sabio for next generation Verint Workforce Management project

PRESS RELEASE: BGL Group has selected Sabio to deploy a next generation Verint Workforce Management (WFM) solution to help increase contact centre forecasting and scheduling flexibility. BGL Group handles some 600,000 calls each month, and the deployment will support fully integrated front and back-office planning for greater flexibility and unlock significant productivity savings. Continue reading BGL Group chooses Sabio for next generation Verint Workforce Management project

Case Study: Aspect Software and Concierge Contact Center

CASE STUDY: Concierge Contact Center, powered by TGM Consulting, provides live customer interaction management services to dentist offices with a wide array of highly customisable communication solutions designed to act as an extension of its clients’ brand, 24 hours a day, seven days a week. Continue reading Case Study: Aspect Software and Concierge Contact Center

Oi Deploys GENBAND’s Market-Leading Session Border Controller to Support IP-Based Call Centers Nationwide

PRESS RELEASE: GENBAND™, a leading provider of real-time communications solutions announced that Oi, Brazil’s major provider of telecommunications services, has deployed GENBAND’s Session Border Controllers (SBCs) solutions nationwide to lower costs and improve efficiencies as it transitions call centers throughout the country to Internet Protocol (IP)-based technology. Continue reading Oi Deploys GENBAND’s Market-Leading Session Border Controller to Support IP-Based Call Centers Nationwide