Now Vauxhall adds a customer service differentiator to its website with Live Video Chat from Vee24

Live video chat provider, Vee24 today announces that Vauxhall dealer, Now Vauxhall, is using Vee24 live chat solutions to provide customer service to its online customers. The Now Chat service allows customers to make sales and after sales enquiries direct from the Now Vauxhall website using text chat and video chat technology. Now Chat is available seven days a week from 8am to 10pm. Continue reading Now Vauxhall adds a customer service differentiator to its website with Live Video Chat from Vee24

Salesforce Accelerates Innovation with Lightning, Unveils Product Strategy for Spring and Summer ‘16 Releases

PRESS RELEASE: Salesforce, the Customer Success Platform and world’s #1 CRM company, introduced the next generation of its Customer Success Platform, Salesforce Lightning, and previewed its product strategy for the first half of its current fiscal year. Continue reading Salesforce Accelerates Innovation with Lightning, Unveils Product Strategy for Spring and Summer ‘16 Releases

Stratus Contact Solutions Launches Ignite 2016: A New Era for Connecting Customer Experiences

PRESS RELEASE: Stratus Contact Solutions is proud to announce the launch of its proprietary integrated customer service offering Ignite 2016: A New Era for Connecting Customer Experiences. Developed in collaboration with their partner Social Strategy1, Ignite 2016 will provide brands with a feature-rich customer support and analytics platform. Continue reading Stratus Contact Solutions Launches Ignite 2016: A New Era for Connecting Customer Experiences

Leading Mortgage Services Provider Implements Verint Customer Engagement Optimization Solutions

PRESS RELEASE: Verint® announced that a leading U.S.-based mortgage services provider has extended its investment by deploying additional Verint Workforce Optimization™ (WFO) and Customer Analytics™ solutions to further its focus on customer and employee engagement and satisfaction. Continue reading Leading Mortgage Services Provider Implements Verint Customer Engagement Optimization Solutions

Walmart Canada Calls on Toshiba for Helpdesk Support Services

PRESS RELEASE: Toshiba Global Commerce Solutions, the global market share leader in installed retail point of sale (POS) technology, announced that Walmart Canada, one of Canada’s leading retailers since 1994, has selected Toshiba TCxTMCare to manage and be the single point of contact for all IT helpdesk call center services, for Toshiba point of sale hardware and all other OEM retail store equipment. Continue reading Walmart Canada Calls on Toshiba for Helpdesk Support Services

Barchester Healthcare streamlines new customer journey with help of Echo

PRESS RELEASE: Barchester Healthcare – one of the UK’s largest independent residential care providers, with over 200 homes across the UK – is working with customer contact specialist, Echo Managed Services, in a major new customer drive. Echo is currently providing a centralised service that handles new customer enquiries for the Barchester care home estate, with the aim of providing a more consistent level of service to prospective customers and their families. Continue reading Barchester Healthcare streamlines new customer journey with help of Echo

Frost & Sullivan Commends Enghouse Interactive for its Tailored, Easy-to-use Contact Center Solutions that Maximize Clients’ Business Value

Based on its recent analysis of the contact centers market, Frost & Sullivan recognizes Enghouse Interactive with the 2015 North America Frost & Sullivan Award for Price/Performance Value Leadership. Enghouse Interactive offers an array of contact center solutions that support any telephony environment, on premise or in the cloud. Continue reading Frost & Sullivan Commends Enghouse Interactive for its Tailored, Easy-to-use Contact Center Solutions that Maximize Clients’ Business Value

TCN Receives 2015 BPO Excellence in IT Services Award by CUSTOMER Magazine

PRESS RELEASE: TCN announced that TMC, a global, integrated media company, has named TCN Platform 3.0 a 2015 BPO Excellence in IT Services Award winner. TCN’s flagship product, Platform 3.0, is recognized for its outstanding success within the IT service provider industry, particularly for the innovation and technical advancements it brings to the BPO community. Continue reading TCN Receives 2015 BPO Excellence in IT Services Award by CUSTOMER Magazine

Cloud Based Contact Center Technology Company Virtual Call Center Receives International Financial Certification

PRESS RELEASE: Virtual Call Center, an innovative telecommunications company and a market leader in cloud-based contact center technology, announced that it has received international certification for VCC Pay , its latest technology development based on customers’ needs. Continue reading Cloud Based Contact Center Technology Company Virtual Call Center Receives International Financial Certification