Now Vauxhall adds a customer service differentiator to its website with Live Video Chat from Vee24

Live video chat provider, Vee24 today announces that Vauxhall dealer, Now Vauxhall, is using Vee24 live chat solutions to provide customer service to its online customers. The Now Chat service allows customers to make sales and after sales enquiries direct from the Now Vauxhall website using text chat and video chat technology. Now Chat is available seven days a week from 8am to 10pm. Continue reading Now Vauxhall adds a customer service differentiator to its website with Live Video Chat from Vee24

Salesforce Accelerates Innovation with Lightning, Unveils Product Strategy for Spring and Summer ‘16 Releases

PRESS RELEASE: Salesforce, the Customer Success Platform and world’s #1 CRM company, introduced the next generation of its Customer Success Platform, Salesforce Lightning, and previewed its product strategy for the first half of its current fiscal year. Continue reading Salesforce Accelerates Innovation with Lightning, Unveils Product Strategy for Spring and Summer ‘16 Releases

Stratus Contact Solutions Launches Ignite 2016: A New Era for Connecting Customer Experiences

PRESS RELEASE: Stratus Contact Solutions is proud to announce the launch of its proprietary integrated customer service offering Ignite 2016: A New Era for Connecting Customer Experiences. Developed in collaboration with their partner Social Strategy1, Ignite 2016 will provide brands with a feature-rich customer support and analytics platform. Continue reading Stratus Contact Solutions Launches Ignite 2016: A New Era for Connecting Customer Experiences

Leading Mortgage Services Provider Implements Verint Customer Engagement Optimization Solutions

PRESS RELEASE: Verint® announced that a leading U.S.-based mortgage services provider has extended its investment by deploying additional Verint Workforce Optimization™ (WFO) and Customer Analytics™ solutions to further its focus on customer and employee engagement and satisfaction. Continue reading Leading Mortgage Services Provider Implements Verint Customer Engagement Optimization Solutions

Walmart Canada Calls on Toshiba for Helpdesk Support Services

PRESS RELEASE: Toshiba Global Commerce Solutions, the global market share leader in installed retail point of sale (POS) technology, announced that Walmart Canada, one of Canada’s leading retailers since 1994, has selected Toshiba TCxTMCare to manage and be the single point of contact for all IT helpdesk call center services, for Toshiba point of sale hardware and all other OEM retail store equipment. Continue reading Walmart Canada Calls on Toshiba for Helpdesk Support Services