BroadSoft Announces Acquisition of Cloud Contact Center Innovator Transera

BroadSoft, a global unified communication software as a service (UCaaS) provider, has acquired Transera, a leading provider of cloud-based contact center software for small-medium business (SMB) and large enterprises. The acquisition positions BroadSoft to lead the fast-growing Contact Center as a Service (CCaaS) market, while enabling service providers to offer a comprehensive cloud contact center portfolio with minimal new investments, rapid time-to-market, and seamless integration with BroadSoft’s BroadWorks® and BroadCloud® solutions. Continue reading BroadSoft Announces Acquisition of Cloud Contact Center Innovator Transera

TRACK Hospitality Software Launches Brittain Resorts & Hotels 80 Agent Call Center with TRACK Pulse

PRESS RELEASE: TRACK Hospitality Software (TRACK) announced that their Cloud based Call Center Software, CRM, and Lead Management product TRACK Pulse has been launched for Brittain Resorts & Hotels, one of the largest independent onsite property management companies in North America. With 13 Beachfront Condo Hotels and Resorts, Brittain Resorts & Hotels deploys over 80 dedicated call agents to field as many as 5,000 calls per day. Continue reading TRACK Hospitality Software Launches Brittain Resorts & Hotels 80 Agent Call Center with TRACK Pulse

Azzurri Communications renews Cyber Essentials Plus certification

PRESS RELEASE: Azzurri Communications announced that it has achieved the Government’s Cyber Essentials Plus accreditation for a second year. This builds on the company’s strong governance policies and focus on company-wide IT infrastructure security, ensuring that the company’s public sector customers are protected from the well-reported dangers posed by cyber-threats. Continue reading Azzurri Communications renews Cyber Essentials Plus certification

Aspect Software: Poor visibility of data damaging outsourcers’ chances of success

PRESS RELEASE: The latest independent research from Aspect Software has found that the vast majority of Business Process Outsourcers (BPO) struggle to access the data sources needed to achieve their targets, improve their service levels and drive down the costs of their operations. As BPOs become more central to supporting the business operations of their customers, addressing this data blind spot must be a priority, says the customer engagement technology specialist. Continue reading Aspect Software: Poor visibility of data damaging outsourcers’ chances of success