Avaya Dives Headlong into Hybrid with Midmarket Cloud Solutions

PRESS RELEASE: Avaya announced its first complete, multichannel unified communications and contact center cloud offers targeted for the midmarket. Avaya Midmarket Cloud solutions are two flexible deployment options, enabling Avaya channel partners to seamlessly evolve midsize companies to the advanced capabilities needed for digital business. Continue reading Avaya Dives Headlong into Hybrid with Midmarket Cloud Solutions

NICE introduces Total Voice of the Customer, Combining Surveys with Interaction Analytics

PRESS RELEASE: NICE Systems announced the launch of Total Voice of the Customer (TVOC), the latest addition to the NICE VOC suite of solutions. TVOC leverages NICE’s Voice of the Customer solution, alongside NICE’s unique Interaction Analytics capabilities and vast experience in recording calls and making sense of that information through analytics. Continue reading NICE introduces Total Voice of the Customer, Combining Surveys with Interaction Analytics

Vaspian-Voci partnership brings speech analytics to telephony market

PRESS RELEASE: Vaspian, a Buffalo-based hosted telephony provider announced its new partnership with Pittsburgh speech-to-text company Voci Technologies. Vaspian plans to empower small and mid-size businesses by providing automated transcription and speech analytics tools powered by Voci as a complement to Vaspian’s telephony systems. Continue reading Vaspian-Voci partnership brings speech analytics to telephony market

OpenMarket Introduces New Global Partner Program for Enterprises to Leverage Advanced Mobile Messaging Capabilities

PRESS RELEASE: OpenMarket announced its new global mobile messaging partner program that brings together best of breed third-party solutions for companies interested in leveraging functionality beyond basic SMS. The program will create significant value for OpenMarket’s expansive roster of enterprise customers looking to transform how they engage with their customers and provide better service. Continue reading OpenMarket Introduces New Global Partner Program for Enterprises to Leverage Advanced Mobile Messaging Capabilities

CounterPath Announces Channel Agreement with Ingram Micro

PRESS RELEASE: CounterPath announced that it has signed a definitive agreement with Ingram Micro Inc. (NYSE: IM), a Fortune 100 company that delivers a full spectrum of global technology and supply chain services to businesses around the world, to distribute CounterPath’s OTT communications solutions. Continue reading CounterPath Announces Channel Agreement with Ingram Micro