Avaya Dives Headlong into Hybrid with Midmarket Cloud Solutions

PRESS RELEASE: Avaya announced its first complete, multichannel unified communications and contact center cloud offers targeted for the midmarket. Avaya Midmarket Cloud solutions are two flexible deployment options, enabling Avaya channel partners to seamlessly evolve midsize companies to the advanced capabilities needed for digital business. Continue reading Avaya Dives Headlong into Hybrid with Midmarket Cloud Solutions

NICE introduces Total Voice of the Customer, Combining Surveys with Interaction Analytics

PRESS RELEASE: NICE Systems announced the launch of Total Voice of the Customer (TVOC), the latest addition to the NICE VOC suite of solutions. TVOC leverages NICE’s Voice of the Customer solution, alongside NICE’s unique Interaction Analytics capabilities and vast experience in recording calls and making sense of that information through analytics. Continue reading NICE introduces Total Voice of the Customer, Combining Surveys with Interaction Analytics

Vaspian-Voci partnership brings speech analytics to telephony market

PRESS RELEASE: Vaspian, a Buffalo-based hosted telephony provider announced its new partnership with Pittsburgh speech-to-text company Voci Technologies. Vaspian plans to empower small and mid-size businesses by providing automated transcription and speech analytics tools powered by Voci as a complement to Vaspian’s telephony systems. Continue reading Vaspian-Voci partnership brings speech analytics to telephony market

OpenMarket Introduces New Global Partner Program for Enterprises to Leverage Advanced Mobile Messaging Capabilities

PRESS RELEASE: OpenMarket announced its new global mobile messaging partner program that brings together best of breed third-party solutions for companies interested in leveraging functionality beyond basic SMS. The program will create significant value for OpenMarket’s expansive roster of enterprise customers looking to transform how they engage with their customers and provide better service. Continue reading OpenMarket Introduces New Global Partner Program for Enterprises to Leverage Advanced Mobile Messaging Capabilities

CounterPath Announces Channel Agreement with Ingram Micro

PRESS RELEASE: CounterPath announced that it has signed a definitive agreement with Ingram Micro Inc. (NYSE: IM), a Fortune 100 company that delivers a full spectrum of global technology and supply chain services to businesses around the world, to distribute CounterPath’s OTT communications solutions. Continue reading CounterPath Announces Channel Agreement with Ingram Micro

Sabio secures Gamma Platinum Partner accreditation

PRESS RELEASE: Gamma, the rapidly growing technology-based provider of communications services to the UK business market, has accredited customer contact technology specialist Sabio with Platinum Partner status. The announcement reflects Sabio’s continued success in bringing Gamma’s portfolio of SIP Trunking and Inbound number solutions to the contact centre market, as well as the company’s commitment to broadening its Network Services portfolio. Continue reading Sabio secures Gamma Platinum Partner accreditation

Questback continues global expansion: Enterprise feedback management leader grows enterprise revenues by 40% in 2015

PRESS RELEASE: Questback announced that it increased enterprise revenues by 40% in 2015. Greater sales were driven by the growing importance of feedback to business competitiveness, the strength of Questback’s powerful, cloud-based platform, and its strategic partnership approach. Continue reading Questback continues global expansion: Enterprise feedback management leader grows enterprise revenues by 40% in 2015

NEC’s UNIVERGE BLUE Business Cloud Services Receives Product of the Year Award

PRESS RELEASE: NEC Corporation of America (NEC), a leading provider and integrator of advanced IT, communications, networking and biometric solutions announced that TMC, a global, integrated media company, has named NEC’s UNIVERGE BLUE Business Cloud Services as a recipient of a 2016 INTERNET TELEPHONY Product of the Year Award. Continue reading NEC’s UNIVERGE BLUE Business Cloud Services Receives Product of the Year Award

Aspect Software Bolsters Sales Leadership with the Addition of Jay Johnson as Senior Vice President, Sales North America

PRESS RELEASE: Aspect Software announced the appointment of Jay Johnson to Senior Vice President of Sales, North America. Bringing 27 years of sales, sales leadership and general management experience to Aspect, Johnson, is charged with the accelerating the growth and development of the company’s North American sales organization. Continue reading Aspect Software Bolsters Sales Leadership with the Addition of Jay Johnson as Senior Vice President, Sales North America

Manhattan Associates Predicts Mobile Commerce, Millennials and Faster Fulfilment will Drive Retail Innovation in 2016

PRESS RELEASE: Manhattan Associates predicts a rapid migration to customer-centric retailing, more personalised shopping, and the pervasiveness of mobile commerce will present some of the biggest challenges and inspire some of the greatest innovations shaping retailers’ strategies during 2016. Continue reading Manhattan Associates Predicts Mobile Commerce, Millennials and Faster Fulfilment will Drive Retail Innovation in 2016