Noble Harmony v5 Offers Improved User Experience for Noble Systems’ Mobile Contact Center Management Tool

PRESS RELEASE: Noble Systems announced the release of Noble® Harmony 5, adding to the power of its web-based supervisor interface for remote and mobile contact center management. Noble Harmony version 5 features a re-designed user interface and enhanced tools for agent and group maintenance, manager wallboard, and quality assurance and recording. Continue reading Noble Harmony v5 Offers Improved User Experience for Noble Systems’ Mobile Contact Center Management Tool

Aspect Software Announces Aspect CXP 15, Dynamic New Visual Development Environment for Self-Service Applications

PRESS RELEASE: Aspect Software announced the release of Aspect CXP 15 (Customer Experience Platform). The release adds advanced integration with Aspect’s consumer engagement platform Unified IP, and provides seamless transfer of self-service interactions to live agent assistance when needed. Other enhancements improve the speed and ease of creating intelligent self-service applications such as Interactive Voice Response and Interactive Text Response applications that can be designed once, and deployed anywhere. Continue reading Aspect Software Announces Aspect CXP 15, Dynamic New Visual Development Environment for Self-Service Applications

HeyWire Announces Business Messenger on the Salesforce AppExchange, the World’s Leading Enterprise Apps Marketplace, for 2-way text conversations

PRESS RELEASE: HeyWire® announced it has launched HeyWire Business Messenger on the Salesforce AppExchange, empowering salespeople to connect with prospects, customers and partners in a whole new way. HeyWire Business Messenger helps sales and service people improve close rates and increase customer satisfaction using the increasingly preferred communication channel – text messaging. Continue reading HeyWire Announces Business Messenger on the Salesforce AppExchange, the World’s Leading Enterprise Apps Marketplace, for 2-way text conversations