Noble Harmony v5 Offers Improved User Experience for Noble Systems’ Mobile Contact Center Management Tool

PRESS RELEASE: Noble Systems announced the release of Noble® Harmony 5, adding to the power of its web-based supervisor interface for remote and mobile contact center management. Noble Harmony version 5 features a re-designed user interface and enhanced tools for agent and group maintenance, manager wallboard, and quality assurance and recording. Continue reading Noble Harmony v5 Offers Improved User Experience for Noble Systems’ Mobile Contact Center Management Tool

Aspect Software Announces Aspect CXP 15, Dynamic New Visual Development Environment for Self-Service Applications

PRESS RELEASE: Aspect Software announced the release of Aspect CXP 15 (Customer Experience Platform). The release adds advanced integration with Aspect’s consumer engagement platform Unified IP, and provides seamless transfer of self-service interactions to live agent assistance when needed. Other enhancements improve the speed and ease of creating intelligent self-service applications such as Interactive Voice Response and Interactive Text Response applications that can be designed once, and deployed anywhere. Continue reading Aspect Software Announces Aspect CXP 15, Dynamic New Visual Development Environment for Self-Service Applications

HeyWire Announces Business Messenger on the Salesforce AppExchange, the World’s Leading Enterprise Apps Marketplace, for 2-way text conversations

PRESS RELEASE: HeyWire® announced it has launched HeyWire Business Messenger on the Salesforce AppExchange, empowering salespeople to connect with prospects, customers and partners in a whole new way. HeyWire Business Messenger helps sales and service people improve close rates and increase customer satisfaction using the increasingly preferred communication channel – text messaging. Continue reading HeyWire Announces Business Messenger on the Salesforce AppExchange, the World’s Leading Enterprise Apps Marketplace, for 2-way text conversations

Symetra deploys eGain Knowledge to transform customer service

PRESS RELEASE: eGain, the leading provider of cloud-based customer engagement solutions announced that Symetra Financial Corporation, a leading provider of diversified financial and insurance products, deployed eGain’s award-winning solution for guided knowledge to provide superior customer service. Continue reading Symetra deploys eGain Knowledge to transform customer service

Global Travel Company Books with Eventus to Optimize Worldwide Contact Center Footprint

PRESS RELEASE: Contact center executives strive to balance two competing objectives: providing excellent service and doing so efficiently. The executives running contact centers for one of the world’s largest travel companies had a bigger challenge than most. Due to rapid growth, they needed a plan to balance these competing objectives on a worldwide basis. Continue reading Global Travel Company Books with Eventus to Optimize Worldwide Contact Center Footprint

ProcessFlows adds RECITE to Unified Communications Portfolio

PRESS RELEASE: ProcessFlows is pleased to announce that it is now the UK and European distributor for RECITE®, for Numonix. RECITE is an all-in-one interaction recording and quality management solution that helps boost business success and ensure compliance. RECITE is compatible with most on-site and cloud UC and PBX solutions, as well as all versions of Microsoft Skype® for Business. Continue reading ProcessFlows adds RECITE to Unified Communications Portfolio