The Redwood Technologies Group Achieves PCI DSS Version 3.1 Certification

PRESS RELEASE: Redwood Technologies and Content Guru are delighted to have achieved the highest level of PCI DSS compliance – Version 3.1 – as members of the Redwood Technologies Group. Recognised by global forum the PCI Security Standards Council, this sees both companies building on their existing Level 1 PCI compliance certifications. Continue reading The Redwood Technologies Group Achieves PCI DSS Version 3.1 Certification

Red Box appoints Chief Operating Officer to drive global growth

In a move designed to strengthen its management team and support global growth ambitions, Red Box Recorders has appointed a Chief Operating Officer. It follows the continued success of the electronic communication recording business, which has seen double digit revenue growth over the last 3 years. Continue reading Red Box appoints Chief Operating Officer to drive global growth

How 1st CENTRAL transformed customer engagement

PRESS RELEASE: 1ST CENTRAL, a leading UK insurance provider, is transforming its customer engagement programme by using Sentiment’s social customer service application to increase visibility on its community, improve response times and strengthen advocacy and retention. The business is able to offer customers a choice of communication channels and a seamless experience, underpinned by greater social reporting and management control to ensure regulatory compliance. Continue reading How 1st CENTRAL transformed customer engagement

ClearSounds Communications Enhances Performance with Evolve IP’s Cloud Communications Suite

PRESS RELEASE: Evolve IP announced that ClearSounds Communications has deployed Evolve IP’s suite of award-winning cloud communications services, including its best-of-breed IP phone system, unified communications and collaboration tools, and a hosted call center. The services, deployed across three locations and to a mobile national sales force, mark a significant upgrade to the firm’s premise systems. Continue reading ClearSounds Communications Enhances Performance with Evolve IP’s Cloud Communications Suite

InGenius Launches InGenius Connector Enterprise 4.0 on the Salesforce AppExchange, the World’s Leading Enterprise Apps Marketplace

PRESS RELEASE: InGenius® a global leader in computer telephony integration solutions for leading CRMs announced that the newest version of their flagship product, InGenius Connector Enterprise 4.0 will be one of the first CTI companies’ to support voice in the Salesforce Omni-Channel. Continue reading InGenius Launches InGenius Connector Enterprise 4.0 on the Salesforce AppExchange, the World’s Leading Enterprise Apps Marketplace