Virgin Trains moves contact centre back to Newcastle

PRESS RELEASE: Virgin Trains announced it is opening a new contact centre in Newcastle. This move is designed to boost customer service by bringing jobs in-house and locating teams on its iconic East Coast route. The new centre will be based at the state-of-the-art Virgin Money Headquarters in Gosforth and a range of jobs relating to bookings, special assistance and customer relations will be available. Continue reading Virgin Trains moves contact centre back to Newcastle

Eckoh Extends Global Reach of Customer Contact Solutions with Four-Year Partnership Contract

Eckoh announces that it has signed a new four-year, multi-million pound global procurement contract with an existing Eckoh client, a leading global financial services company. Under the terms of the new contract, which extends the scope and duration of Eckoh’s existing client relationship, Eckoh and West Corporation have been selected following a tender process as the client’s global partners, working together to deliver the customer self-service provision. Continue reading Eckoh Extends Global Reach of Customer Contact Solutions with Four-Year Partnership Contract

WebsiteAlive to Release AliveInbox Product by End of Q2

PRESS RELEASE: WebsiteAlive has created a powerful new product for its enterprise chat suite—one that will compete with, and possibly eclipse, the offerings of larger powerhouse chat supplier brands. The online communications firm plans to introduce an enterprise e-mail management system called AliveInbox to complement its existing products, which include online chat, click-to-call, secure in-chat transactions, and integration with social media. Continue reading WebsiteAlive to Release AliveInbox Product by End of Q2