Enhanced communications capabilities targeting SMBs offer Alcatel-Lucent Enterprise Business Partners more revenue opportunity

PRESS RELEASE: ALE, operating under the brand Alcatel-Lucent Enterprise, has further developed the capabilities of the Alcatel-Lucent Opentouch® suite for SMBs. As part of the recently introduced Value for Partners (V4P) program, the company teamed with business partners to understand how to better serve SMBs. Continue reading Enhanced communications capabilities targeting SMBs offer Alcatel-Lucent Enterprise Business Partners more revenue opportunity

CRMNEXT 2016 Redefines Digital CRM with Machine Learning Capabilities

PRESS RELEASE: CRMNEXT, the world’s no.1 commutable cloud CRM solution, launched India’s first cloud based digital CRM platform on the 2nd February. The new platform is designed for the Digital age following the rule of Zero – Zero human-touch, Zero waste and Zero rework. The agile and fully customisable solution offers full mobility access to users. It is especially beneficial to BFSI organisations, giving them a single view of all customer engagements at the click of a button. Continue reading CRMNEXT 2016 Redefines Digital CRM with Machine Learning Capabilities

Leading Analysts Commend Enghouse Interactive

Frost & Sullivan, a leading global research firm, has recognized the Enghouse Interactive Division of Enghouse Systems Limited (ESL.TO) with the 2015 North America Frost & Sullivan Award for Price/Performance Value Leadership. “We were impressed with how Enghouse’s Contact Center solutions compared with the competition, and especially that it matches 90% of the functionality of a leading competitor’s product at 50% of the price,” said Nancy Jamison, Principal Analyst at Frost & Sullivan. Continue reading Leading Analysts Commend Enghouse Interactive

52 million complaints last year – fix them properly over the phone to ensure customer loyalty

PRESS RELEASE: Businesses should see customer complaints as an opportunity to build advocates rather than an exercise in damage limitation. That’s according to new research from 8×8, a leading provider of cloud-based unified communications and contact centre solutions. The study reveals that customers reward effort by companies to put problems right – 96% say they feel more loyal to a business that fixes their problem with good service over the phone, even if it caused the issue in the first place. Continue reading 52 million complaints last year – fix them properly over the phone to ensure customer loyalty