Enhanced communications capabilities targeting SMBs offer Alcatel-Lucent Enterprise Business Partners more revenue opportunity

PRESS RELEASE: ALE, operating under the brand Alcatel-Lucent Enterprise, has further developed the capabilities of the Alcatel-Lucent Opentouch® suite for SMBs. As part of the recently introduced Value for Partners (V4P) program, the company teamed with business partners to understand how to better serve SMBs. Continue reading Enhanced communications capabilities targeting SMBs offer Alcatel-Lucent Enterprise Business Partners more revenue opportunity

CRMNEXT 2016 Redefines Digital CRM with Machine Learning Capabilities

PRESS RELEASE: CRMNEXT, the world’s no.1 commutable cloud CRM solution, launched India’s first cloud based digital CRM platform on the 2nd February. The new platform is designed for the Digital age following the rule of Zero – Zero human-touch, Zero waste and Zero rework. The agile and fully customisable solution offers full mobility access to users. It is especially beneficial to BFSI organisations, giving them a single view of all customer engagements at the click of a button. Continue reading CRMNEXT 2016 Redefines Digital CRM with Machine Learning Capabilities

Leading Analysts Commend Enghouse Interactive

Frost & Sullivan, a leading global research firm, has recognized the Enghouse Interactive Division of Enghouse Systems Limited (ESL.TO) with the 2015 North America Frost & Sullivan Award for Price/Performance Value Leadership. “We were impressed with how Enghouse’s Contact Center solutions compared with the competition, and especially that it matches 90% of the functionality of a leading competitor’s product at 50% of the price,” said Nancy Jamison, Principal Analyst at Frost & Sullivan. Continue reading Leading Analysts Commend Enghouse Interactive

52 million complaints last year – fix them properly over the phone to ensure customer loyalty

PRESS RELEASE: Businesses should see customer complaints as an opportunity to build advocates rather than an exercise in damage limitation. That’s according to new research from 8×8, a leading provider of cloud-based unified communications and contact centre solutions. The study reveals that customers reward effort by companies to put problems right – 96% say they feel more loyal to a business that fixes their problem with good service over the phone, even if it caused the issue in the first place. Continue reading 52 million complaints last year – fix them properly over the phone to ensure customer loyalty

Slow internet revealed as small businesses’ biggest time-waster

PRESS RELEASE: Slow internet speed has emerged as small businesses’ biggest time-waster, according to a new study commissioned by Virgin Media Business. The findings also reveal that senior decision makers in SMEs think the average employee loses 15 minutes a day to slow internet speeds, meaning that a business with eight employees could lose a full day of work each week, waiting for their connection to catch up*. Continue reading Slow internet revealed as small businesses’ biggest time-waster

RSA and Accenture Extend BPO Agreement for Insurance Services

PRESS RELEASE: RSA, the leading international insurer, has extended its relationship with Accenture, selecting the company as its preferred supplier for insurance business process outsourcing (BPO) services for an additional six years to 2021. Under the new contract, Accenture will provide RSA UK with back-office administration and customer support services across its sales, service, claims and finance operations, supporting both direct customer and intermediated businesses. Continue reading RSA and Accenture Extend BPO Agreement for Insurance Services

Sitel Positioned as a Leader in Gartner’s Magic Quadrant for Customer Management Contact Center BPO for Sixth Straight Year

PRESS RELEASE: Sitel is positioned in the “Leaders” quadrant of independent analyst firm Gartner Inc.’s recent report, 2016 Magic Quadrant for Customer Management (CM) Contact Center BPO1. This is the sixth consecutive report in which Sitel has been named a Leader. Continue reading Sitel Positioned as a Leader in Gartner’s Magic Quadrant for Customer Management Contact Center BPO for Sixth Straight Year

Gartner Recognizes Aegis as a Challenger in the Magic Quadrant for Customer Management Contact Center BPO

PRESS RELEASE: Aegis announced it has been positioned in the Gartner Magic Quadrant for Customer Management (CM) Contact Center BPO 2016 report. Gartner positioned Aegis in the magic quadrant based on a bi-dimensional matrix, evaluating its ability to execute and completeness of vision. Aegis has been named as a Challenger, in the Magic Quadrant for Customer Management Contact Center BPO 2016. Continue reading Gartner Recognizes Aegis as a Challenger in the Magic Quadrant for Customer Management Contact Center BPO