Red Box Announces Quantify Insight; Essential Recording System Health Monitoring

Red Box Recorders has released Quantify Insight, a new application which provides 24/7 assurance that critical communications are being recorded, to ensure call-handling operations continue without interruption. Quantify Insight proactively monitors the Red Box recording system, as well as associated telephony and IT infrastructure, displaying system health and performance on a live dashboard and providing warnings and alerts. By delivering clear and immediate intelligence to IT teams, Insight allows them to locate and resolve issues before they can impact business activity. Continue reading Red Box Announces Quantify Insight; Essential Recording System Health Monitoring

Innovations in Performance Management Headline Latest Release of Verint Workforce Optimization

PRESS RELEASE: Verint® announced substantial enhancements to its Verint Workforce Optimization™ software designed to help contact center, back-office and branch operations better manage the performance of employees and operations. Armed with a brand new user experience and analytics, this latest release includes innovations in performance management to help organizations gain even greater insight into how employees are performing, how well goals are being met and how to better engage and take action on these insights. Continue reading Innovations in Performance Management Headline Latest Release of Verint Workforce Optimization

HCL Infosystems Partners with Symantec to Provide Enterprise Security Solutions

PRESS RELEASE: HCL Infosystems, one of India’s premier IT Services, Distribution and Digital Solutions Company, has announced a strategic alliance with Symantec, a recognized leader in information protection. Under this alliance, HCL Infosystems will leverage its pan-India network of partners to distribute information security solutions from Symantec. Continue reading HCL Infosystems Partners with Symantec to Provide Enterprise Security Solutions

NewVoiceMedia joins the Pledge 1% movement, making commitment to integrated philanthropy

NewVoiceMedia announced that it is among the first U.K. companies to join Pledge 1%, a corporate philanthropy movement, which launched in the U.K. this week. Founded by Atlassian, the Entrepreneurs Foundation of Colorado, Rally and Salesforce.org, Pledge 1% empowers companies to donate 1% of product, 1% of equity, 1% of profit or 1% of employee time to improve communities around the world. Continue reading NewVoiceMedia joins the Pledge 1% movement, making commitment to integrated philanthropy