Water Corporation Goes Live with Interactive Intelligence Customer Engagement Software Suite

PRESS RELEASE: Water Corporation in Western Australia has gone live with the omnichannel customer engagement software suite, Customer Interaction Center™ (CIC) from Interactive Intelligence Group Inc. Continue reading Water Corporation Goes Live with Interactive Intelligence Customer Engagement Software Suite

T-Mobile Improves Its Mobile and Web Customer Experience With ForeSee’s Advanced Voice of Customer Solution

PRESS RELEASE: ForeSee announced that T-Mobile USA relies on the ForeSee CX Suite to measure, share and take action on customer insights across its entire customer journey. With ForeSee, T-Mobile USA has a multichannel view of its customer experience across web, mobile, and telesales. Keeping pace with an evolving customer landscape, T-Mobile USA has quadrupled its subscriber base over the past 10 years. Continue reading T-Mobile Improves Its Mobile and Web Customer Experience With ForeSee’s Advanced Voice of Customer Solution

Vocalcom and Aeriandi announce partnership to provide hosted PCI compliant cloud based call centre solutions

PRESS RELEASE: Vocalcom, a global provider of cloud-based call centre software, has announced its intention to partner with Aeriandi, a cloud-based Level 1 PCI DSS service provider. This will be to integrate their Agent Pay and IVR Assist solutions and to provide a solution that eliminates telephone based card data, from both Vocalcom’s and their customer’s infrastructure. Continue reading Vocalcom and Aeriandi announce partnership to provide hosted PCI compliant cloud based call centre solutions

Bluefin and Intelligent Contacts Partner for P2PE

PRESS RELEASE: Bluefin Payment Systems, the leading provider of PCI-validated Point-to-Point Encryption (P2PE) solutions for retail, healthcare and education, and contact center solutions innovator Intelligent Contacts have announced the availability of Bluefin’s Decryptx™ PCI-validated Point-to-Point Encryption (P2PE) Solution for Intelligent Contacts clients. Continue reading Bluefin and Intelligent Contacts Partner for P2PE

Cyara Adds Human Resources Director and Acquires New Office Space in Response to Rapid Global Growth

PRESS RELEASE: Cyara announced that Lisa Dedrick has been added as the company’s first Director of Human Resources. Lisa has over a dozen years of experience helping companies in the Silicon Valley find and employ top talent and was most recently Director of Human Resources at Shipwire Inc., an Ingram Micro Company. Lisa earned a Masters HR Certification in Human Resources Management and Services (MSHR) from Cornell University. Continue reading Cyara Adds Human Resources Director and Acquires New Office Space in Response to Rapid Global Growth