Water Corporation Goes Live with Interactive Intelligence Customer Engagement Software Suite

PRESS RELEASE: Water Corporation in Western Australia has gone live with the omnichannel customer engagement software suite, Customer Interaction Center™ (CIC) from Interactive Intelligence Group Inc. Continue reading Water Corporation Goes Live with Interactive Intelligence Customer Engagement Software Suite

T-Mobile Improves Its Mobile and Web Customer Experience With ForeSee’s Advanced Voice of Customer Solution

PRESS RELEASE: ForeSee announced that T-Mobile USA relies on the ForeSee CX Suite to measure, share and take action on customer insights across its entire customer journey. With ForeSee, T-Mobile USA has a multichannel view of its customer experience across web, mobile, and telesales. Keeping pace with an evolving customer landscape, T-Mobile USA has quadrupled its subscriber base over the past 10 years. Continue reading T-Mobile Improves Its Mobile and Web Customer Experience With ForeSee’s Advanced Voice of Customer Solution