Goldsmiths selects Vee24’s live video chat solution to offer online customers a superior shopping experience

PRESS RELEASE: Goldsmiths wanted its customers’ online experience to match the personal experience they would receive in one of its showrooms. The service started with text-based chat and then progressed into live video chat, allowing the Goldsmiths customer service team to talk directly to the customers from the website, build a strong rapport and serve the customer face to face. Continue reading Goldsmiths selects Vee24’s live video chat solution to offer online customers a superior shopping experience

Remego and SJS Solutions Deliver Best in Class Contact Centre Visuals for South East Asia’s Largest Bank

PRESS RELEASE: Remego, an Information Technology Consulting Services company that specializes in delivering business communication solutions in Asia, has delivered a best in class contact center optimization solution for one of their high value clients with the help of Visual Communications and Contact Center Optimization experts SJS Solutions Ltd. Continue reading Remego and SJS Solutions Deliver Best in Class Contact Centre Visuals for South East Asia’s Largest Bank

Sparkcentral Partners with Twitter to Unveil New Customer Service Products

PRESS RELEASE: Sparkcentral announced it is working closely with Twitter to develop technology solutions for advancing social customer service. This strategic alliance introduces the industry’s first customer engagement platform to seamlessly transition a public Tweet to a private Direct Message and collect Net Promoter and customer satisfaction scores within Twitter. Continue reading Sparkcentral Partners with Twitter to Unveil New Customer Service Products

Bpm’online releases major update to bpm’online bank customer journey bolstering the innovative software for bank front-office and contact center

PRESS RELASE: Bpm’online announces the release of the new version of bpm’online bank customer journey – its software for retail banks’ front office management. The software update is specifically focused on providing greater agility with more robust tools that allow for the instant adjustment of customer-facing processes to help banks and financial institutions keep pace with the ever changing banking industry. Continue reading Bpm’online releases major update to bpm’online bank customer journey bolstering the innovative software for bank front-office and contact center

Tango Networks Announces Compliant Mobile Recording as-a-Service from the Native Dialer

PRESS RELEASE: Tango Networks™, a leading provider of Business Mobility Solutions announced the availability of its commercially deployed Mobile Call Recording (MCR) as a Service which will be demonstrated live at Mobile World Congress February 22-25 in Barcelona. Continue reading Tango Networks Announces Compliant Mobile Recording as-a-Service from the Native Dialer

Interactive Intelligence reports rapid growth of cloud business with 76 percent growth in cloud revenue

PRESS RELEASE: Interactive Intelligence, a global leader of cloud services for customer engagement, communications and collaboration, has reported key customer milestones, including more than 80 customer deployments at Fortune 500 companies. Continue reading Interactive Intelligence reports rapid growth of cloud business with 76 percent growth in cloud revenue

Eptica announces 23% growth in Software as a Service orders in 2015

PRESS RELEASE: Eptica announced that 2015 saw a 23% increase in its Software as a Service (SaaS) sales, along with major growth in its US and international operations. The profitable software company is now moving into its 15th year of operations and plans further expansion over the course of 2016. Continue reading Eptica announces 23% growth in Software as a Service orders in 2015

Make way for messaging: new Aspect Software research, and moves by Google, Facebook Messenger, indicate major shift in company to consumer engagement

PRESS RELEASE: New consumer research from Aspect Software shows compelling data that consumers are more than ready for messaging-based brand interaction. The Aspect Consumer Experience Index shows that 38 percent of consumers would rather use messaging apps like Facebook Messenger or WhatsApp to engage with customer service versus phone calls. The findings are even more compelling when viewed with a recent Dimension Data report that found customer support organisations anticipate a 35 per cent drop in voice interactions with consumers over the next two years. Continue reading Make way for messaging: new Aspect Software research, and moves by Google, Facebook Messenger, indicate major shift in company to consumer engagement