American Support Improves Sales and Efficiency with NICE Cloud-Based WFM as Part of Five9 Solution

PRESS RELEASE: NICE Systems and Five9 announced that American Support is using NICE Workforce Management (WFM) in the Cloud as part of their Five9 cloud implementation. The U.S.-based call center outsourcer implemented the solution for over 500 seats to improve sales and operational efficiency for their clients as a replacement to its outdated, on premise WFM system. Continue reading American Support Improves Sales and Efficiency with NICE Cloud-Based WFM as Part of Five9 Solution

Swisscom Is Investing in the Future of Customer Experience Monitoring

PRESS RELEASE: Cyara announced that along with their expert partner, CX-Innovations, they are working with Swisscom, Switzerland’s largest telecommunications and information services company, on a project that invests in the future of customer experience by implementing proactive monitoring and significantly reducing the go-to-market time for existing and new services. Continue reading Swisscom Is Investing in the Future of Customer Experience Monitoring

United World Telecom Announces Launch of Attended Call Transfer Feature Designed for Today’s Global Businesses

PRESS RELEASE: United World Telecom is pleased to announce the launch of a powerful “Attended Call Transfer” feature to its already popular call forwarding service. The company has a strong track record of providing value added telecom services to clients ranging from small businesses to large multinational corporations since 1996 and is observing its 20th year in business this year. Continue reading United World Telecom Announces Launch of Attended Call Transfer Feature Designed for Today’s Global Businesses

RSVP Call Centres has been identified in London Stock Exchange’s ‘1000 Companies to inspire Britain’

PRESS RELEASE: RSVP Call Centres Ltd, www.rsvp.co.uk, has been recognised in the London Stock Exchange’s ‘1000 Companies to Inspire Britain’ report which identifies the most dynamic and fastest-growing small and medium sized businesses (SMEs) in the UK, www.1000companies.com. Continue reading RSVP Call Centres has been identified in London Stock Exchange’s ‘1000 Companies to inspire Britain’