Verint Extends Actionable Intelligence Vision, Adding Real-Time, Contextual Self-Service Software

PRESS RELEASE: Verint® Systems announced its acquisition of Contact Solutions, a leading provider of real-time, contextual customer care solutions. With this acquisition, Verint is furthering its mission of being the world’s leading Actionable Intelligence® platform that enables organizations to provide crucial insights that empower decision makers to anticipate, respond and take action. Continue reading Verint Extends Actionable Intelligence Vision, Adding Real-Time, Contextual Self-Service Software

Macfarlane delivers multi-channel Conversation Management for Microsoft Dynamics users

PRESS RELEASE: Macfarlane announces Contact+ Dynamics, an extensive new set of contact centre capabilities enabled by the integration of the Macfarlane Contact+ contact centre platform and the Microsoft Dynamics Customer Relationship Management (MS Dynamics CRM) platform. Continue reading Macfarlane delivers multi-channel Conversation Management for Microsoft Dynamics users

Sparkcentral Launches the New Standard in Reporting for Social Customer Service

PRESS RELEASE: Sparkcentral launched their newest version of the Sparkcentral Customer Engagement Platform. As customer care on social channels grows and matures, the need for advanced customer and agent insights prompted the leading social customer engagement solution to build powerful reporting and analytics functionality. Continue reading Sparkcentral Launches the New Standard in Reporting for Social Customer Service

Qlik and Tech Mahindra Announce Global Alliance to Transform Delivery of Platform and Cloud-Based Analytics Solutions

PRESS RELEASE: Qlik®, a leader in visual analytics, and Tech Mahindra, a specialist in digital transformation, consulting, and business re-engineering solutions announced that the companies have expanded their global alliance. Qlik and Tech Mahindra will work together to bring further value to joint customers through Tech Mahindra’s platform offerings and Qlik’s unique platform approach to visual analytics. Continue reading Qlik and Tech Mahindra Announce Global Alliance to Transform Delivery of Platform and Cloud-Based Analytics Solutions

CommuniGate Systems and IVR Technologies Group partner to deliver secure and complaint Contact Center technologies

PRESS RELEASE: CommuniGate Systems, the leader in secure web and mobile Unified Communications technology for Contact Centers has partnered with IVR Technology Group, the leader in secure voice and text services in compliance regulated environments. Together the partnership aims to deliver highly secure Contact Center technologies to markets requiring datacenter and application compliance. Continue reading CommuniGate Systems and IVR Technologies Group partner to deliver secure and complaint Contact Center technologies

SoftBank Deploys Large-Scale WebRTC-Based Conferencing Application Enabled by Dialogic

PRESS RELEASE: Dialogic announced that SoftBank Corp. has selected Dialogic® PowerMedia™ XMS software media server as a core network element of their new multimedia web conferencing solution, supporting SoftBank’s enterprise collaboration needs for video conferencing and chat room capabilities. The WebRTC-based web conferencing application will replace aging legacy video equipment and services for employees across their various divisions and brands. Continue reading SoftBank Deploys Large-Scale WebRTC-Based Conferencing Application Enabled by Dialogic