Pindrop Launches First IVR Fraud Protection Solution

Pindrop launched IVR Anti-Fraud, making Pindrop the first and only company to offer comprehensive call center fraud detection to all customer voice channel interactions. IVR Anti-Fraud analyzes multiple layers of caller information and creates a risk score to help identify risky or suspicious callers just like Pindrop’s Fraud Detection System (FDS) solution for live agent calls which is currently the leading fraud detection solution for call centers in the financial services, retail, insurance, and government industries, protecting nearly 500 million calls each year. Continue reading Pindrop Launches First IVR Fraud Protection Solution

Xura Elements: Creating Rewarding Customer Engagement Experiences Through Real-Time Communication

PRESS RELEASE: Xura has launched Xura Elements, making it easy for enterprises to customize the way they communicate with customers using web tools and native mobile apps. Xura Elements fuzes simplicity, mobility and the social aspects of real-time communications with business process optimization, creating new customer engagement experiences with easy to add click-to-call and click-to-communicate options, while reducing contact center costs. Continue reading Xura Elements: Creating Rewarding Customer Engagement Experiences Through Real-Time Communication

IR expands geographic availability for customer experience management testing solutions

PRESS RELEASE: IR announced the release of its next generation Testing Solutions architecture. The new architecture provides the ability for IR to generate outside-in test call traffic directly from within a customer’s local country, enabling test call generation and delivery from more global locations and telecom carriers, and expanding the solution’s global footprint. Continue reading IR expands geographic availability for customer experience management testing solutions

TouchCommerce Announces TouchSMS to Offer Brands Personalized Engagement with Consumers On-the-Go

PRESS RELEASE: TouchCommerce announced its newest product, TouchSMS, which leverages native text messaging (SMS) capabilities on the mobile phone to engage consumers for timely and personalized interactions with brands. With TouchSMS, enterprises are now able to offer customers a way to hold time- and location-sensitive conversations with the brand using two-way text messaging. Continue reading TouchCommerce Announces TouchSMS to Offer Brands Personalized Engagement with Consumers On-the-Go

Telax Launches A-Team Services to Deliver Strong Contact Center Results

PRESS RELEASE: Telax is excited to announce a new product offering: the A-Team. Today’s contact center can be the revenue generating hub for any organization by improving operational efficiency, increasing customer satisfaction, and amplifying customer loyalty. But reaching that point requires a huge layer of experience and expertise that most organizations don’t have, and that is precisely what the A-Team has to offer. Continue reading Telax Launches A-Team Services to Deliver Strong Contact Center Results