Pindrop Launches First IVR Fraud Protection Solution

Pindrop launched IVR Anti-Fraud, making Pindrop the first and only company to offer comprehensive call center fraud detection to all customer voice channel interactions. IVR Anti-Fraud analyzes multiple layers of caller information and creates a risk score to help identify risky or suspicious callers just like Pindrop’s Fraud Detection System (FDS) solution for live agent calls which is currently the leading fraud detection solution for call centers in the financial services, retail, insurance, and government industries, protecting nearly 500 million calls each year. Continue reading Pindrop Launches First IVR Fraud Protection Solution

Xura Elements: Creating Rewarding Customer Engagement Experiences Through Real-Time Communication

PRESS RELEASE: Xura has launched Xura Elements, making it easy for enterprises to customize the way they communicate with customers using web tools and native mobile apps. Xura Elements fuzes simplicity, mobility and the social aspects of real-time communications with business process optimization, creating new customer engagement experiences with easy to add click-to-call and click-to-communicate options, while reducing contact center costs. Continue reading Xura Elements: Creating Rewarding Customer Engagement Experiences Through Real-Time Communication

IR expands geographic availability for customer experience management testing solutions

PRESS RELEASE: IR announced the release of its next generation Testing Solutions architecture. The new architecture provides the ability for IR to generate outside-in test call traffic directly from within a customer’s local country, enabling test call generation and delivery from more global locations and telecom carriers, and expanding the solution’s global footprint. Continue reading IR expands geographic availability for customer experience management testing solutions

TouchCommerce Announces TouchSMS to Offer Brands Personalized Engagement with Consumers On-the-Go

PRESS RELEASE: TouchCommerce announced its newest product, TouchSMS, which leverages native text messaging (SMS) capabilities on the mobile phone to engage consumers for timely and personalized interactions with brands. With TouchSMS, enterprises are now able to offer customers a way to hold time- and location-sensitive conversations with the brand using two-way text messaging. Continue reading TouchCommerce Announces TouchSMS to Offer Brands Personalized Engagement with Consumers On-the-Go

Telax Launches A-Team Services to Deliver Strong Contact Center Results

PRESS RELEASE: Telax is excited to announce a new product offering: the A-Team. Today’s contact center can be the revenue generating hub for any organization by improving operational efficiency, increasing customer satisfaction, and amplifying customer loyalty. But reaching that point requires a huge layer of experience and expertise that most organizations don’t have, and that is precisely what the A-Team has to offer. Continue reading Telax Launches A-Team Services to Deliver Strong Contact Center Results

NICE and BCG Form Strategic Partnership to Generate Deeper Insights into Omni-Channel Customer Behavior

PRESS RELEASE: NICE Systems and The Boston Consulting Group (BCG) announced a new strategic partnership aimed at helping companies transform their customers’ omni-channel experience through the combination of BCG’s world-class strategy capabilities and business insights derived from applying NICE analytics to huge volumes of customer interaction data. Continue reading NICE and BCG Form Strategic Partnership to Generate Deeper Insights into Omni-Channel Customer Behavior

Noble Systems Repeats as a TAG Top 40 Innovative Technology Company

PRESS RELEASE: Noble Systems Corporation, a global leader in unified contact center technology solutions, has been named as one of the Top 40 Innovative Technology Companies in Georgia by the Technology Association of Georgia for the second consecutive year. TAG is the state’s leading association dedicated to the promotion and economic advancement of Georgia’s technology industry. Continue reading Noble Systems Repeats as a TAG Top 40 Innovative Technology Company

OpenSpan Named a TAG Top 40 Innovative Technology Company

PRESS RELEASE: The Technology Association of Georgia (TAG), the state’s leading association dedicated to the promotion and economic advancement of Georgia’s technology industry, today announced OpenSpan Inc. as one of its Top 40 Innovative Technology Companies in Georgia. TAG will recognize this prestigious group at the 2016 Georgia Technology Summit (GTS) on March 17, 2016, at the Cobb Galleria Centre. Continue reading OpenSpan Named a TAG Top 40 Innovative Technology Company

WTI Holdings Completes Acquisition of IBM WebSphere Voice Response and IBM Unified Messaging for WebSphere Voice Response

PRESS RELEASE: WTI Holdings announced that it has completed its acquisition of the IBM® WebSphere® Voice Response and IBM® Unified Messaging for WebSphere® Voice Response products (collectively, “WVR”). A stand alone entity, Blueworx, has been created to focus on the continued advancement of the platform and ensure the success and total satisfaction of every current and future customer. Continue reading WTI Holdings Completes Acquisition of IBM WebSphere Voice Response and IBM Unified Messaging for WebSphere Voice Response

Banks commitment to better mobile banking experiences welcomed by Aspect Software

BLOG: This week at Mobile World Congress 2016, MasterCard announced that it would enable customers to use their mobile devices’ camera to capture their likeness in order to authenticate their identity when making online payments. The ‘Selfie ID’ security method follows Barclays, NatWest, and more recently HSBC, which have introduced voice and/or fingerprint biometrics for payment authentication via telephone banking and mobile devices. Continue reading Banks commitment to better mobile banking experiences welcomed by Aspect Software