Wipro and SugarCRM Announce Partnership to Deploy CRM Solutions for Global Enterprises

PRESS RELEASE: Wipro announced a partnership with SugarCRM, the company that enables businesses to create extraordinary customer relationships with the most innovative, flexible and affordable CRM solution in the market, to offer Customer Relationship Management (CRM) solutions to enterprise customers. Continue reading Wipro and SugarCRM Announce Partnership to Deploy CRM Solutions for Global Enterprises

Ultracomms publishes response to Ofcom consultation on its persistent misuse policy – focus on silent and abandoned calls

BLOG: Ultracomms has published its response to the Ofcom consultation on its ‘persistent misuse’ policy, which includes silent or abandoned calls resulting from outbound dialling campaigns. The response submitted by Ultracomms is based on over a decade of experience working with contact centre organisations in the UK, monitoring and examining the dialling activity of clients and advising on all areas of Automated Calling System (ACS) use, from productivity improvements to operating within the regulatory guidelines relevant to their industry sectors. Continue reading Ultracomms publishes response to Ofcom consultation on its persistent misuse policy – focus on silent and abandoned calls

LogMeIn Rescue: 5 steps to a better customer experience

BLOG: Peter Zeinoun is the director of products for LogMeIn Rescue, part of LogMeIn’s Customer Engagement Cloud. He is responsible for shaping the vision, product strategy, and overall direction of the Rescue brand, which focuses on providing technicians with an elegant, reliable, cloud-based application for delivering world-class customer service and remote support. Continue reading LogMeIn Rescue: 5 steps to a better customer experience