ForViva Selects Amillan for Contact Centre Solution

PRESS RELEASE: Amillan has been awarded a contract to deliver a new multichannel contact centre solution for two ForViva group members. Based in the North West, City West Housing Trust and Villages Housing Association own and manage over 18,000 homes. Amillan’s solution is built upon Enghouse’s EICC, a market leading contact centre platform in the housing sector. Continue reading ForViva Selects Amillan for Contact Centre Solution

Calor partner with Rant & Rave to capture customer feedback in real- time

Rant&Rave-GreyPRESS RELEASE: Rant & Rave has been selected by Calor, the UK’s leading LPG supplier, to capture real-time feedback. Calor customers will now be invited via text message to rate how satisfied they are with the service they receive, and to share any other thoughts in their own words. Continue reading Calor partner with Rant & Rave to capture customer feedback in real- time

Children’s Healthcare of Atlanta Select Eckoh’s Tokenisation Technology to Secure Payments

Eckoh announces that Eckoh’s US subsidiary has secured a new five year contract to provide secure payment services to Children’s Healthcare of Atlanta (“CHOA”), one of the largest pediatric clinical care providers in the US. The contract will see Eckoh provide CHOA with Eckoh’s market-leading CallGuard solution, from the Haloh Secure Payments Suite. Continue reading Children’s Healthcare of Atlanta Select Eckoh’s Tokenisation Technology to Secure Payments

NICE Introduces New Version of Real-time Solutions Suite with Greater Level of Automation and Scalability for Desktop Analytics and Robotic Automation

PRESS RELEASE: NICE Systems announced the latest release of its suite of Real-time Solutions (RTS) with advanced capabilities that significantly improve productivity and operational efficiency across an organization. Continue reading NICE Introduces New Version of Real-time Solutions Suite with Greater Level of Automation and Scalability for Desktop Analytics and Robotic Automation