eg work manager® brings blended strategy to BGL Group’s Fusion contact centres

PRESS RELEASE: The BGL Group, one of the UK’s largest personal lines insurance groups, has implemented eg work manager® software from back office workforce optimisation specialist eg solutions plc to deliver a blending strategy across its call centre estate. Continue reading eg work manager® brings blended strategy to BGL Group’s Fusion contact centres

Enghouse Interactive and ConvergeOne Empower Lennox International With Omni-Channel Contact Center Solution

Enghouse Interactive, in conjunction with ConvergeOne announced that Lennox International has selected Communications Center 2016 (CC 2016) as its new contact center solution. Lennox International Inc. is a global leader in the heating, air conditioning, and refrigeration markets. With a 20-year relationship, ConvergeOne had become a trusted partner for Lennox, not just for choosing the right technology vendors, but also integrating them with Lennox’s IT environment to provide a high performing 1,200- seat contact center. Continue reading Enghouse Interactive and ConvergeOne Empower Lennox International With Omni-Channel Contact Center Solution

Victim Support turns to technology to help those in need

PRESS RELEASE: Victim Support has employed a new Contact Centre system to help it meet the growing demand for services. Victim Support is an independent incorporated society in New Zealand that provides a free 24 / 7 community response to help victims of serious crime and trauma. The new Contact Centre system, provided by Dimension Data based on Cisco technology, will help Victim Support to keep up with the nearly month-on-month increase in the demand for its services. Continue reading Victim Support turns to technology to help those in need

Capita partners with Avaya to provide cloud-based contact centre services

PRESS RELEASE: Capita Collaboration Technologies (CCT), part of Capita IT Enterprise Services, has signed a strategic agreement with Avaya, a global leader in business communications services, to launch a UK-based multi-channel cloud contact platform for UK enterprises. Branded as Capita Contact Centre as-a-Service (CCaaS), this flexible, multi-channel platform will enable organisations to improve the customer experience in a flexible and cost-effective way while providing reassurance over data sovereignty. Continue reading Capita partners with Avaya to provide cloud-based contact centre services

Unify’s New OpenScape Enterprise Helps Businesses Humanise their Digital Transformation

PRESS RELEASE: Unify, the Atos brand for communications and collaboration software and services announced the new release of OpenScape Enterprise, delivering superior usability, mobility and collaboration to enterprises and vertical industries. OpenScape Enterprise v9 offers significant enhancements, providing collaboration tools and solutions to support the digital workplace and enable businesses to better compete in today’s on-demand economy. Continue reading Unify’s New OpenScape Enterprise Helps Businesses Humanise their Digital Transformation