Unify Extends ASEAN Presence via Distribution Agreement with Ingram Micro

PRESS RELEASE: Unify, the Atos brand for communications software and services announced a distribution agreement with Ingram Micro for the pan-ASEAN region. Ingram Micro delivers a full spectrum of global technology and supply chain services to businesses around the world. This agreement is part of Unify’s continued commitment to build a channel-centric business, and is expected to open new opportunities for both companies. Continue reading Unify Extends ASEAN Presence via Distribution Agreement with Ingram Micro

General Dynamics Launches Contact Center as a Service Customer Experience Platform

PRESS RELEASE: General Dynamics Information Technology, a business unit of General Dynamics (NYSE: GD), launched its Customer Experience Platform (CXP), providing a full-range of technology capabilities that will help organizations operate highly scalable and tailorable contact centers. The Platform is the first FedRAMP-compliant cloud-based contact center solution. It is designed for government agencies and organizations with significant security and privacy requirements. Continue reading General Dynamics Launches Contact Center as a Service Customer Experience Platform

8×8 Gains Significant Momentum in Mid-Market & Enterprise with New Global Customer Deployments

8×8 announced that it’s gaining significant momentum with mid-market and enterprise customers and increasing its international footprint, with leading brands including MOBI, OFX and Roberts Home Medical selecting 8×8 as their cloud communications solution of choice. Continue reading 8×8 Gains Significant Momentum in Mid-Market & Enterprise with New Global Customer Deployments

Infinity CCS Appoints European Account Director

PRESS RELEASE: Infinity CCS has appointed Italian national Matteo Belardi to manage its growing portfolio of pan-European clients. Belardi, who has more than 10 years’ experience working in strategic account management within technology businesses, will manage Infinity’s long standing partnership with Teleperformance, its client in seven international markets, and support other clients as they roll out the Infinity platform across their international networks. Continue reading Infinity CCS Appoints European Account Director

Connect First names Fred Stacey new VP of Channels

PRESS RELEASE: Connect First has named Contact Center expert Fred Stacey, VP of Channels. In this role, Stacey will lead Connect First through mutually beneficial business partnerships. The wealth of knowledge Stacey brings is a result of 20 years working in all capacities within the Contact Center industry, from call center agent through Chief Operating Officer. Stacey worked closely with Connect First CEO Steve Bederman, during their time at TouchStar, one of the leading and fastest growing companies in call center technology. Continue reading Connect First names Fred Stacey new VP of Channels

Transcom enters into agreement to divest Danish Credit Management Services operations for an equity value of EUR 13.0 million

TranscomWorldwideIncPRESS RELEASE: Transcom WorldWide AB announced that the company has signed an agreement to divest its Danish Credit Management Services operations (CMS Denmark) for an equity value of EUR 13.0 million to Inga Acquisition ApS, a holding company of the current management team and an investment company. The consideration will be paid in cash at closing. The transaction is expected to close in March 2016. Continue reading Transcom enters into agreement to divest Danish Credit Management Services operations for an equity value of EUR 13.0 million

CSC Completes UXC Acquisition to Form One of Largest IT Services Companies in the Australia-New Zealand Region

PRESS RELEASE: CSC announced that it has completed the acquisition of UXC Limited, Australia’s largest independent and publicly-owned IT services company, to form one of the region’s largest IT services companies. The acquisition was accepted overwhelmingly by UXC shareholders, with approval by the CSC and UXC boards and Australian regulators. Continue reading CSC Completes UXC Acquisition to Form One of Largest IT Services Companies in the Australia-New Zealand Region