Xerox Receives Partnership Award for Innovative Apple Watch Application for Contact Centres

PRESS RELEASE: Interactive Intelligence, a global supplier of software and cloud services, has honoured Xerox with a Partnership Award for the company’s contribution to an innovative Apple Watch application for contact centres. Xerox and Interactive Intelligence developed the application in conjunction with KPN, a leading supplier of information communication technology services, for whom Xerox also provides contact centre services. Continue reading Xerox Receives Partnership Award for Innovative Apple Watch Application for Contact Centres

Interactive Intelligence Announces PureCloud Engage℠ for Salesforce on the Salesforce AppExchange, the World’s Leading Enterprise Apps Marketplace

PRESS RELEASE: Interactive Intelligence Group Inc. has launched PureCloud Engage℠ for Salesforce on the Salesforce AppExchange, empowering businesses to connect with customers, partners and employees in a whole new way. Continue reading Interactive Intelligence Announces PureCloud Engage℠ for Salesforce on the Salesforce AppExchange, the World’s Leading Enterprise Apps Marketplace

CafeX Launches Chime to Transform How Businesses Collaborate

CafeX Communications® introduced Chime, next-generation software that makes intuitive video collaboration available to all business users for up to 70% less than today’s systems. A finalist for this year’s Best of Enterprise Connect Award, Chime connects to existing video conferencing systems and fulfills WebRTC’s open promises by reaching every user securely on every browser with no software to install. Continue reading CafeX Launches Chime to Transform How Businesses Collaborate

TCN Announces Integration Partnership with Alpha IT Services, Accounts Receivable Management Platform Provider

PRESS RELEASE: TCN announced the integration of its cloud-based contact center suite, Platform 3.0, with Alpha IT Services’ newest accounts receivable management platform, MARS. Under this agreement, TCN will serve as the initial dialing platform for MARS, increasing productivity and streamlining payment collections for Alpha IT’s network of partners including credit and collection agencies, banks, law firms and healthcare providers. Continue reading TCN Announces Integration Partnership with Alpha IT Services, Accounts Receivable Management Platform Provider

Hallmark Business Connections Announces Innovative Customer Service Solution for Businesses

PRESS RELEASE: Hallmark Business Connections, the business-to-business subsidiary of Hallmark Cards, Inc., is proud to announce the release of the company’s new customer care solution for businesses. Designed to amplify the customer experience and empower contact center employees, the innovative program helps associates create meaningful connections with customers through Hallmark greeting cards. Continue reading Hallmark Business Connections Announces Innovative Customer Service Solution for Businesses

Confirmit Accelerates Momentum with Record Revenue in 2015

PRESS RELEASE: Confirmit announced that 2015 was its strongest year to date, marking its 10th consecutive year of profitability. As the company approaches its 20th anniversary, Confirmit achieved record revenue, continued to operate with no debt, and finished the year with 25 per cent Q4 growth in new customer revenue over Q4 2014. Continue reading Confirmit Accelerates Momentum with Record Revenue in 2015

Callcredit Information Group Acquires numero in Multi-Million Pound Deal

PRESS RELEASE: Callcredit Information Group, backed by private equity firm, GTCR, has acquired numero, the customer experience management specialist, in a multi million pound deal designed to accelerate the execution of the company’s product development and software analytics strategy. Continue reading Callcredit Information Group Acquires numero in Multi-Million Pound Deal