News UK adopts Rant & Rave’s Salesforce app to capture real-time feedback from its members

PRESS RELEASE: News UK has extended its strategic partnership with customer engagement specialists, Rant & Rave, by adopting the tech company’s new “Rant & Rave for Salesforce” app. The solution will allow News UK to seamlessly solicit feedback from subscribers of its publications, The Sun and The Times, and view the insight captured in real-time from within their CRM system. Continue reading News UK adopts Rant & Rave’s Salesforce app to capture real-time feedback from its members

8×8 Unveils Next-Generation Capabilities for Global Contact Centers to Optimize Customer and Agent Experiences

8×8 announced next-generation capabilities for its Virtual Contact Center solution that enable enterprises of all sizes to better manage their global contact centers, increasing agent productivity and personalizing every customer interaction. With these new features VCC is the industry’s only cloud-based contact center solution that integrates a suite of innovative quality management capabilities, delivers powerful analytics that monitor and improve the customer journey, and provides a pre-built CRM integration tool that allows contact center managers to configure and tailor the agent and customer experience without requiring professional services. Continue reading 8×8 Unveils Next-Generation Capabilities for Global Contact Centers to Optimize Customer and Agent Experiences

Clarity adds support for Facebook Messenger in the Clarity Connect contact center, which is native to Skype for Business

PRESS RELEASE: Clarity, developer of Clarity Connect and a Microsoft partner with leading expertise in delivering Skype for Business contact center solutions, announced it has developed a new integration that enables businesses to seamlessly manage customer communications from Facebook Messenger via the Clarity Connect contact center, which is native to Skype for Business. Continue reading Clarity adds support for Facebook Messenger in the Clarity Connect contact center, which is native to Skype for Business

XO Communications Leverages GENBAND Cloud Offerings to Bring Advanced Real Time Communications Services to Customers

PRESS RELEASE: GENBAND™ announced that XO Communications is leveraging key components of GENBAND’s extensive cloud portfolio to provide advanced contact center services for its customers. The contact center solution will provide XO customers with the ability to centralize call center management and operations in the cloud. Doing so will allow agents to focus on improving customer experience and reduce the challenges of managing complex, expensive premise based infrastructure that can quickly become obsolete. Continue reading XO Communications Leverages GENBAND Cloud Offerings to Bring Advanced Real Time Communications Services to Customers

Content Guru to Pioneer WebRTC Integration at UC Expo 2016

PRESS RELEASE: At UC Expo 2016, Content Guru will showcase its leading-edge integration of WebRTC technology into its storm® Cloud Contact Centre and Unified Communications product suites. Content Guru’s latest innovation extends its agent desktop application, the DTA® (Desktop Task Assistant), using WebRTC capabilities to incorporate person-to-person video, advanced collaboration and screen sharing as well as voice calls made directly to the user’s browser. Continue reading Content Guru to Pioneer WebRTC Integration at UC Expo 2016

Teleperformance UK announces partnership with Teenage Cancer Trust

PRESS RELEASE: Teleperformance, the global leader in outsourced multichannel customer experience management, today announced it is partnering with Teenage Cancer Trust for the next five years to raise funds for the charity and awareness of the valuable work it does helping teenagers and young adults with cancer across the UK. Continue reading Teleperformance UK announces partnership with Teenage Cancer Trust

Leading U.S.-Based Insurance Company Implementing Verint Quality Management to Simplify Operations and Increase ROI

PRESS RELEASE: Verint® announced that one of the largest insurance companies in the United States is implementing its Quality Management™ software, part of the company’s Workforce Optimization™ suite. The organization selected the Verint solution to simplify business operations, continue its move to a single-vendor platform and realize a more impactful return on its technology investment. Continue reading Leading U.S.-Based Insurance Company Implementing Verint Quality Management to Simplify Operations and Increase ROI

Ceridian and WorkAngel announce industry-first Employee Engagement Company

PRESS RELEASE: Ceridian, a global human capital management technology company and WorkAngel, a leading mobile employee engagement and retention platform, are excited to announce they have completed a joint venture agreement and formed a new employee engagement company and power brand: LifeWorks. The combination of WorkAngel and Ceridian’s LifeWorks business underscores a commitment to deliver technological innovation alongside wellness and engagement expertise to more than 15 million users in the UK, US and Canada. Continue reading Ceridian and WorkAngel announce industry-first Employee Engagement Company

Parseq Bolsters Sunderland Team with Raft of New Appointments

PRESS RELEASE: Parseq has kicked off a large scale recruitment campaign with the appointment of six new managers at its 1,000 seat contact centre. The newly created roles of divisional planning manager, head of customer service, commercial finance manager, divisional MI manager and two recruitment managers will be taken by Barry Turnbull, Kelly Graham, Tim Pickering, Stephen Kennan, Scott High and Dave McGowan respectively. Continue reading Parseq Bolsters Sunderland Team with Raft of New Appointments