RichRelevance and Now Interact Enhance Omnichannel Customer Service through Personalisation

PRESS RELEASE: RichRelevance®, the global leader in omnichannel personalisation, and Now Interact, a company at the forefront of Predictive Intelligence innovation, are joining forces to improve contact centre efficiency and performance through omnichannel personalisation. The strategic partnership brings Now Interact’s Predictive Intelligence technology into the Relevance Cloud personalisation platform to improve contact centre engagement and performance. Continue reading RichRelevance and Now Interact Enhance Omnichannel Customer Service through Personalisation

Snom launches Applications Development platform – ‘Snom io’

PRESS RELEASE: Snom Technology AG, the world’s leading brand of IP Business Telephones launched an industry changing platform that will enable thousands of developers to create fully integrated applications into Snom’s IO ready IP business telephones, which enable the telephone to host personal, business, video, IoT, vertical and PBX applications. Continue reading Snom launches Applications Development platform – ‘Snom io’

8×8 Announces Virtual Office Meetings for Immersive Mobile & Desktop Experiences

8×8 announced Virtual Office Meetings, a cloud-based video conferencing and collaboration solution that enables secure, continuous collaboration from any device, anywhere in the world. New enhancements to the solution include borderless HD video and audio communications for immersive experiences. Continue reading 8×8 Announces Virtual Office Meetings for Immersive Mobile & Desktop Experiences

Open Doors controls relationship management costs with the cloud

PRESS RELEASE: Aid organisation Open Doors has moved its contact centre to the cloud with Aspect Software, as part of a wider strategy to reduce its operational costs. The charity has now gone live with Aspect Zipwire, a multi-channel customer engagement application, in its Oxfordshire-based centre. Zipwire is integrated with a brand new roll out of Microsoft Dynamics Customer Relationship Management (CRM) for 10 users, with a specific aim to reduce the impact of front office administration on funds, and better manage engagement with regular sponsors. Continue reading Open Doors controls relationship management costs with the cloud

Leading U.S.-Based Insurance Company Implementing Verint Quality Management to Simplify Operations and Increase ROI

PRESS RELEASE: Verint® announced that one of the largest insurance companies in the United States is implementing its Quality Management™ software, part of the company’s Workforce Optimization™ suite. The organization selected the Verint solution to simplify business operations, continue its move to a single-vendor platform and realize a more impactful return on its technology investment. Continue reading Leading U.S.-Based Insurance Company Implementing Verint Quality Management to Simplify Operations and Increase ROI

Leading Medical Research Company Implements Five9 Cloud Software Increasing Operational Efficiency in the Contact Center

PRESS RELEASE: Five9 announced that a leading medical research company with more than 2,000 employees has implemented the Five9 Virtual Contact Center (VCC) to increase the operational efficiency of the company’s contact center. Continue reading Leading Medical Research Company Implements Five9 Cloud Software Increasing Operational Efficiency in the Contact Center

ShoreTel Adds Aruba to TechConnect Program

PRESS RELEASE: ShoreTel® announced that Aruba, a Hewlett Packard Enterprise (HPE) company, has joined the ShoreTel TechConnect™ program and now has solutions certified with the ShoreTel Connect™ product portfolio. Adding Aruba to the ShoreTel TechConnect program extends the long-standing relationship ShoreTel has had with HPE and delivers greater value for customers through verified applications and devices. TechConnect is a global technology and developer partner program that extends ShoreTel solution capabilities beyond its current product portfolio. Continue reading ShoreTel Adds Aruba to TechConnect Program

Plantronics Names Paul Clark VP and Managing Director for Europe and Africa Business

PRESS RELEASE: Plantronics has announced the appointment of Paul Clark as Vice President and Managing Director of its Europe and Africa business. Previously, Mr. Clark led the Plantronics business in Northern and Eastern Europe, Russia and Sub-Saharan Africa. He succeeds Philip Vanhoutte, who will be leaving Plantronics April 1 after 12 years of service. Continue reading Plantronics Names Paul Clark VP and Managing Director for Europe and Africa Business

Are Your Agents Ready For The Omnichannel World? – Altitude Reports on the Six Skills of Omnichannel Contact Center Agents

PRESS RELEASE: There is a continued, but dramatic, change going on in contact centers worldwide. Over 50% of organizations will soon be managing a multichannel contact center, featuring at least eight different forms of contact methods (1). Continue reading Are Your Agents Ready For The Omnichannel World? – Altitude Reports on the Six Skills of Omnichannel Contact Center Agents