RichRelevance and Now Interact Enhance Omnichannel Customer Service through Personalisation

PRESS RELEASE: RichRelevance®, the global leader in omnichannel personalisation, and Now Interact, a company at the forefront of Predictive Intelligence innovation, are joining forces to improve contact centre efficiency and performance through omnichannel personalisation. The strategic partnership brings Now Interact’s Predictive Intelligence technology into the Relevance Cloud personalisation platform to improve contact centre engagement and performance. Continue reading RichRelevance and Now Interact Enhance Omnichannel Customer Service through Personalisation

Snom launches Applications Development platform – ‘Snom io’

PRESS RELEASE: Snom Technology AG, the world’s leading brand of IP Business Telephones launched an industry changing platform that will enable thousands of developers to create fully integrated applications into Snom’s IO ready IP business telephones, which enable the telephone to host personal, business, video, IoT, vertical and PBX applications. Continue reading Snom launches Applications Development platform – ‘Snom io’

8×8 Announces Virtual Office Meetings for Immersive Mobile & Desktop Experiences

8×8 announced Virtual Office Meetings, a cloud-based video conferencing and collaboration solution that enables secure, continuous collaboration from any device, anywhere in the world. New enhancements to the solution include borderless HD video and audio communications for immersive experiences. Continue reading 8×8 Announces Virtual Office Meetings for Immersive Mobile & Desktop Experiences

Open Doors controls relationship management costs with the cloud

PRESS RELEASE: Aid organisation Open Doors has moved its contact centre to the cloud with Aspect Software, as part of a wider strategy to reduce its operational costs. The charity has now gone live with Aspect Zipwire, a multi-channel customer engagement application, in its Oxfordshire-based centre. Zipwire is integrated with a brand new roll out of Microsoft Dynamics Customer Relationship Management (CRM) for 10 users, with a specific aim to reduce the impact of front office administration on funds, and better manage engagement with regular sponsors. Continue reading Open Doors controls relationship management costs with the cloud