Aspect Software Accelerates the Race to Replace Legacy NICE, Verint Workforce Optimisation Solutions

PRESS RELEASE: For companies struggling to optimise their customer service workforce, there is a race to replace older, end-of-life workforce optimisation components that fail to address the technology needs of today’s consumer interaction initiatives. To expedite this transition, Aspect, a leading provider of fully-integrated consumer engagement, workforce optimisation, and self-service solutions, today announced a replacement program aimed at helping companies upgrade their legacy Nice and Verint recorders. Continue reading Aspect Software Accelerates the Race to Replace Legacy NICE, Verint Workforce Optimisation Solutions

Genesys Launches Competitive Replacement Programs to Accelerate Delivery of Omnichannel Customer Experiences

Genesys the market leader in omnichannel customer experience (CX) and contact center solutions, today announced comprehensive replacement programs for Avaya and AspectTM customers seeking to modernize their call center systems to enable true omnichannel customer experiences. Genesys will offer special pricing for Avaya and AspectTM customers who sign up for the Genesys Omnichannel Engagement Center Solution by June 30, 2016. Continue reading Genesys Launches Competitive Replacement Programs to Accelerate Delivery of Omnichannel Customer Experiences

British Heart Foundation signs with Semafone to secure phone donations

PRESS RELEASE: The UK’s largest independent funder of cardiovascular research, the British Heart Foundation (BHF), will implement payment security software from Semafone to protect supporters of the charity who make donations over the phone. The new system, hosted by Gamma, will enable the charity’s Birmingham-based contact centre to become fully compliant with the Payment Card Industry Data Security Standard (PCI DSS) and to secure donors’ payment card data to the highest standard. Continue reading British Heart Foundation signs with Semafone to secure phone donations

ActiveOps set for growth via £2m funding

PRESS RELEASE: ActiveOps Ltd (AO), global leaders in operations performance management, are targeting expansion following agreement on a new £2 million funding package from Clydesdale and Yorkshire Banks’ Growth Finance team. Based in Reading, AO deliver performance improvement in large transaction processing operations, typically in sectors such as banking and life insurance. Continue reading ActiveOps set for growth via £2m funding

Salesforce Unveils Desk 360, Enabling SMBs to Transform Customer Support Interactions into Memorable Customer Experiences

PRESS RELEASE: Salesforce announced Desk 360, empowering SMB service teams to deliver frictionless customer experiences. Now, agents will be provided with richer customer context and flexibility in how they view customer information, including the ability to run reports on company history to gain powerful insights. Additionally, SMB support teams will have both sales and service information within a single solution, giving them a holistic view of the customer. Continue reading Salesforce Unveils Desk 360, Enabling SMBs to Transform Customer Support Interactions into Memorable Customer Experiences