Talkdesk Launches Interactive Real-Time Reporting Experience, Talkdesk Live

Talkdesk logo (PRNewsFoto/Talkdesk)PRESS RELEASE: Talkdesk announced the launch of Talkdesk Live today. Talkdesk Live is the first reporting experience to be built on top of Talkdesk’s new predictive insights platform. In addition to providing customers with real-time call center insights, Talkdesk Live also makes it easy to monitor and maintain KPIs for both sales and service teams. Continue reading Talkdesk Launches Interactive Real-Time Reporting Experience, Talkdesk Live

ShoreTel Now Offers Enhanced Microsoft Skype for Business Integration for Mid-market and Enterprise Customers

GuidelinBrnd_DsgnGd_120602.qxdPRESS RELEASE: ShoreTel® has enhanced its integration to Microsoft Skype for Business with a new plug-in that embeds telephony controls inside the Skype for Business client. “ShoreTel Telephony for Microsoft” enables ShoreTel phone system customers who use the Skype for Business client to have robust phone controls at their fingertips. Continue reading ShoreTel Now Offers Enhanced Microsoft Skype for Business Integration for Mid-market and Enterprise Customers

VIP Caller: Enabling White Glove Service to Top Clients

PRESS RELEASE: AVOXI is pleased to announce the launch of the newest feature for Smart Queue, its virtual call center solution: VIP Caller. VIP Caller provides call center supervisors with the tools they need to provide premium service to their top customers and accounts. This feature allows important customer contacts to skip the call queue and be directly routed to a dedicated agent. Continue reading VIP Caller: Enabling White Glove Service to Top Clients

Frost & Sullivan Applauds West Corporation’s Excellence in Managing Large-scale, Complex, Mission-critical Communications and Contact Center Environments

PRESS RELEASE: Frost & Sullivan is pleased to present West with the 2015 North American Product Leadership Award as well as the 2015 North American Competitive Strategy Innovation and Leadership Award. Continue reading Frost & Sullivan Applauds West Corporation’s Excellence in Managing Large-scale, Complex, Mission-critical Communications and Contact Center Environments

Cyara Closes $25 Million Series A Funding Round

PRESS RELEASE: Cyara Solutions Corp., provider of the market-leading omni-channel discovery, testing and monitoring platform which helps enterprises accelerate for the delivery of flawless customer experience at scale announces that the company has secured $25 million (USD) in Series A funding in a round led by PeakSpan Capital and Greenspring Associates. Continue reading Cyara Closes $25 Million Series A Funding Round