NICE Introduces New Version of Real-time Solutions Suite with Greater Level of Automation and Scalability for Desktop Analytics and Robotic Automation

PRESS RELEASE: NICE Systems announced the latest release of its suite of Real-time Solutions (RTS) with advanced capabilities that significantly improve productivity and operational efficiency across an organization.

Contact Centre CLUB

The NICE RTS suite, comprised of Real-Time Activity Monitoring, Real-Time Process Optimization and Robotic Automation, now includes the following new features:

Connectivity Watcher System (patent pending) — notifies system administrators about breaches or potential problems with the site’s connectivity

Optical Character Recognition (OCR) Connector — ability to read from scanned documents, PDFs and virtual application screens, and to automate processes even in a remote desktop environment

NICE Desktop Work Tracker — gives employees tools to report on their off-work activities, fully integrated with NICE Workforce Management’s Real-Time Adherence module and with NICE Performance Management

Real-Time Activity Monitoring Development Kit — allows business analysts, Business Intelligence specialists and developers to create any sort of report based on the desktop data collected, through a licensed professional services offering

Robotic Automation Control Room & Dashboard — for close monitoring of the robotic ‘workforce’ via a control room and smart, actionable dashboard

Additional improvements include updates for the Java and Apache versions to meet the most up-to-date security regulations, as well as faster and more convenient development with the ability to reference projects and views from within the designer.

“We are proud to introduce our new RTS suite, which is based on the success our customers have had with our solutions and developed with a clear understanding of their evolving business needs,” said Miki Migdal, President of the NICE Enterprise Product Group. “Our market leadership position is in great part due to our listening to our customers and our commitment to create flexible, agent-centered WFO solutions that empower employees, particularly Millennials, to deliver exceptional customer service.”