Momentum Continues Around Verint Workforce Management

PRESS RELEASE: Verint® Systems announced ongoing momentum around its Enterprise Workforce Management™ solutions, an integral part of the company’s Workforce Optimization™ (WFO) suite and broader Customer Engagement Optimization™ portfolio. As worldwide organizations continue to make forecasting and scheduling, as well as strategic planning, top priorities, Verint solutions are well positioned to advance their workforce management goals. Continue reading Momentum Continues Around Verint Workforce Management

NewVoiceMedia wins three 2016 Stevie® Awards for sales and customer service

NewVoiceMedia has scooped three Stevie Awards. The company claimed the Silver ‘Contact Center Solution – New’ award, and two Bronze, for ‘Sales or Customer Service Solutions Technology Partner of the Year’ and ‘Contact Center Solution – New Version’, in the tenth annual Stevie Awards for Sales & Customer Service. Continue reading NewVoiceMedia wins three 2016 Stevie® Awards for sales and customer service