NewVoiceMedia wins three 2016 Stevie® Awards for sales and customer service

NewVoiceMedia has scooped three Stevie Awards. The company claimed the Silver ‘Contact Center Solution – New’ award, and two Bronze, for ‘Sales or Customer Service Solutions Technology Partner of the Year’ and ‘Contact Center Solution – New Version’, in the tenth annual Stevie Awards for Sales & Customer Service. Continue reading NewVoiceMedia wins three 2016 Stevie® Awards for sales and customer service

Going For Green: Webhelp UK Awarded Energy Management Certification

PRESS RELEASE: Webhelp UK has demonstrated its green credentials once again having formally received its ISO 50001 Energy Management accreditation. This year the firm has committed to reducing its CO2 emissions and electricity consumption by 10 per cent per employee. In addition, it is targeting a five per cent decrease in gas usage per employee and 15 per cent reduction in its general waste output. Continue reading Going For Green: Webhelp UK Awarded Energy Management Certification

Talkdesk Launches Interactive Real-Time Reporting Experience, Talkdesk Live

Talkdesk logo (PRNewsFoto/Talkdesk)PRESS RELEASE: Talkdesk announced the launch of Talkdesk Live today. Talkdesk Live is the first reporting experience to be built on top of Talkdesk’s new predictive insights platform. In addition to providing customers with real-time call center insights, Talkdesk Live also makes it easy to monitor and maintain KPIs for both sales and service teams. Continue reading Talkdesk Launches Interactive Real-Time Reporting Experience, Talkdesk Live

ShoreTel Now Offers Enhanced Microsoft Skype for Business Integration for Mid-market and Enterprise Customers

GuidelinBrnd_DsgnGd_120602.qxdPRESS RELEASE: ShoreTel® has enhanced its integration to Microsoft Skype for Business with a new plug-in that embeds telephony controls inside the Skype for Business client. “ShoreTel Telephony for Microsoft” enables ShoreTel phone system customers who use the Skype for Business client to have robust phone controls at their fingertips. Continue reading ShoreTel Now Offers Enhanced Microsoft Skype for Business Integration for Mid-market and Enterprise Customers