Going For Green: Webhelp UK Awarded Energy Management Certification

PRESS RELEASE: Webhelp UK has demonstrated its green credentials once again having formally received its ISO 50001 Energy Management accreditation. This year the firm has committed to reducing its CO2 emissions and electricity consumption by 10 per cent per employee. In addition, it is targeting a five per cent decrease in gas usage per employee and 15 per cent reduction in its general waste output. Continue reading Going For Green: Webhelp UK Awarded Energy Management Certification

Talkdesk Launches Interactive Real-Time Reporting Experience, Talkdesk Live

Talkdesk logo (PRNewsFoto/Talkdesk)PRESS RELEASE: Talkdesk announced the launch of Talkdesk Live today. Talkdesk Live is the first reporting experience to be built on top of Talkdesk’s new predictive insights platform. In addition to providing customers with real-time call center insights, Talkdesk Live also makes it easy to monitor and maintain KPIs for both sales and service teams. Continue reading Talkdesk Launches Interactive Real-Time Reporting Experience, Talkdesk Live

ShoreTel Now Offers Enhanced Microsoft Skype for Business Integration for Mid-market and Enterprise Customers

GuidelinBrnd_DsgnGd_120602.qxdPRESS RELEASE: ShoreTel® has enhanced its integration to Microsoft Skype for Business with a new plug-in that embeds telephony controls inside the Skype for Business client. “ShoreTel Telephony for Microsoft” enables ShoreTel phone system customers who use the Skype for Business client to have robust phone controls at their fingertips. Continue reading ShoreTel Now Offers Enhanced Microsoft Skype for Business Integration for Mid-market and Enterprise Customers

VIP Caller: Enabling White Glove Service to Top Clients

PRESS RELEASE: AVOXI is pleased to announce the launch of the newest feature for Smart Queue, its virtual call center solution: VIP Caller. VIP Caller provides call center supervisors with the tools they need to provide premium service to their top customers and accounts. This feature allows important customer contacts to skip the call queue and be directly routed to a dedicated agent. Continue reading VIP Caller: Enabling White Glove Service to Top Clients

Frost & Sullivan Applauds West Corporation’s Excellence in Managing Large-scale, Complex, Mission-critical Communications and Contact Center Environments

PRESS RELEASE: Frost & Sullivan is pleased to present West with the 2015 North American Product Leadership Award as well as the 2015 North American Competitive Strategy Innovation and Leadership Award. Continue reading Frost & Sullivan Applauds West Corporation’s Excellence in Managing Large-scale, Complex, Mission-critical Communications and Contact Center Environments

Cyara Closes $25 Million Series A Funding Round

PRESS RELEASE: Cyara Solutions Corp., provider of the market-leading omni-channel discovery, testing and monitoring platform which helps enterprises accelerate for the delivery of flawless customer experience at scale announces that the company has secured $25 million (USD) in Series A funding in a round led by PeakSpan Capital and Greenspring Associates. Continue reading Cyara Closes $25 Million Series A Funding Round

Aspect Software Accelerates the Race to Replace Legacy NICE, Verint Workforce Optimisation Solutions

PRESS RELEASE: For companies struggling to optimise their customer service workforce, there is a race to replace older, end-of-life workforce optimisation components that fail to address the technology needs of today’s consumer interaction initiatives. To expedite this transition, Aspect, a leading provider of fully-integrated consumer engagement, workforce optimisation, and self-service solutions, today announced a replacement program aimed at helping companies upgrade their legacy Nice and Verint recorders. Continue reading Aspect Software Accelerates the Race to Replace Legacy NICE, Verint Workforce Optimisation Solutions