Frost and Sullivan Lauds Plantronics for Humanizing the Technical Services Experience

PRESS RELEASE: Based on its recent analysis of the contact center and office headsets market, Frost & Sullivan recognizes Plantronics with the 2016 Global Frost & Sullivan Award for Customer Service Leadership. Plantronics has eliminated silos across the company and provides the customer service department, and thereby the customers themselves, with immediate access to managers and executives across the company when needed. This has facilitated engineering changes to products and heightened levels of customer awareness across the entire company. Continue reading Frost and Sullivan Lauds Plantronics for Humanizing the Technical Services Experience

inContact named a Leader in IDC MarketScape: Worldwide Hosted and Cloud Contact Center 2016 Vendor Assessment

PRESS RELEASE: inContact announced their placement as Leader in the IDC MarketScape: Worldwide Hosted and Cloud Contact Center 2016 Vendor Assessment. This influential industry report is based on comprehensive research from International Data Corporation (IDC), the premier global provider of market intelligence, advisory services, and events for the information technology, telecommunications and consumer technology markets. Continue reading inContact named a Leader in IDC MarketScape: Worldwide Hosted and Cloud Contact Center 2016 Vendor Assessment

Conectys Announces Cloud-Based Customer Service Platform ConectysOS 2.0

PRESS RELEASE: ​Conectys announced the release of version 2.0 of its cloud-based customer service platform, ConectysOS. The new version of the platform continues to build on the principles of real-time, transparent and actionable customer insight. ConectysOS 2.0 powers Conectys’ continued drive to transform the outsourcing industry by shifting outsourcing models from their legacy “black box” configuration to a collaborative and open Business Process as a Service (BPaaS) paradigm. Continue reading Conectys Announces Cloud-Based Customer Service Platform ConectysOS 2.0