Oracle Launches Latest Oracle Field Service Cloud Offering to Power a Completely Connected Customer Service Experience

Oracle announced a comprehensive new release of Oracle Field Service Cloud, formerly known as TOA Technologies. The latest release, which is part of Oracle’s end-to-end cloud customer service offering, delivers extensive new field service enhancements focused on mobility, ease of use, and connecting contact center agents delivering service via the phone, email, and chat to field technicians providing in person support. Continue reading Oracle Launches Latest Oracle Field Service Cloud Offering to Power a Completely Connected Customer Service Experience

UK comes top of European customer satisfaction rankings

PRESS RELEASE: The UK has the highest customer satisfaction rates in Europe, according to a report released today by the Institute of Customer Service. The Institute’s European Customer Satisfaction Index (EUCSI) scores the UK an overall customer satisfaction rating of 76.1 – this is 3 points higher than its closest rival, Germany (73.1). Continue reading UK comes top of European customer satisfaction rankings

New Silicon Valley Innovation Center Helps Companies Reimagine Customer Experience Beyond Just Customer Engagement

PRESS RELEASE: Genpact, a global leader in digitally-powered business process management and services announced its expansion in Silicon Valley with an extensive innovation center that is the first of its kind to drive digital transformation across the entire customer experience journey. Continue reading New Silicon Valley Innovation Center Helps Companies Reimagine Customer Experience Beyond Just Customer Engagement