Zendesk Introduces Collaborative, Native Support for Microsoft Office 365 Groups

PRESS RELEASE: Zendesk announced it has launched the first customer support solution designed for Microsoft Office 365 Groups that enables fluid conversations within an organisation to resolve customer issues more efficiently. Building upon the existing Zendesk and Microsoft collaboration, the new integration (called Office 365 Connectors) empowers customer service reps, sales teams, product, finance and engineering departments to easily collaborate around customer inquiries with a new streamlined workflow, and without ever leaving Office 365. Continue reading Zendesk Introduces Collaborative, Native Support for Microsoft Office 365 Groups

Virtual Observer Workforce Optimization Solution Integrates with Zendesks Ticketing, Voice, Social Media and Chat Features

PRESS RELEASE: Coordinated Systems, Inc. (CSI) announced a strategic integration for Virtual Observer Workforce Optimization with Zendesk, a cloud-based, customer service software company. CSI created two powerful apps for Zendesk’s app marketplace, enabling Virtual Observer and Zendesk customers to extend the value of both applications and leverage their recorded interactions within Zendesk environments. Continue reading Virtual Observer Workforce Optimization Solution Integrates with Zendesks Ticketing, Voice, Social Media and Chat Features

Q-Suite 6 Unifies APIs for Unified Communications in Call Center Software

PRESS RELEASE: Indosoft announces that its upcoming next-generation call center suite features a complete overhaul of its Application Programming Interface (API). Previous versions of Q-Suite offered APIs to access functionality and reporting. The evolutionary nature of Q-Suite development meant that APIs were not always consistent from application to application. Continue reading Q-Suite 6 Unifies APIs for Unified Communications in Call Center Software

Pitney Bowes Launches Single Customer View Software Solution to Enhance Customer Intelligence in the Digital Era

PRESS RELEASE: Pitney Bowes announced the launch of a new Single Customer View software solution to help organisations enhance and deepen their understanding of customers in the Digital Era. Single Customer View allows organisations to rapidly design, deliver and evolve contextually-relevant views about a customer in real-time across all channels of engagement, whether that customer happens to be a consumer, organisation, citizen, patient, or potential fraudster. Continue reading Pitney Bowes Launches Single Customer View Software Solution to Enhance Customer Intelligence in the Digital Era

Insightly, LiveChat and Vocalcom lead GetApp’s Q1 2016 rankings for CRM, Customer Service, and Cloud Contact Center Software

PRESS RELEASE: GetApp a Gartner company that specializes in matching organizations with the right Cloud service, released their quarterly ranking of the top Cloud Customer Success Platform. The ranking is based on five unique data points including user reviews, integrations, mobile app availability, security, and media presence. Each data point is scored out of 20 for a total possible score out of 100. Continue reading Insightly, LiveChat and Vocalcom lead GetApp’s Q1 2016 rankings for CRM, Customer Service, and Cloud Contact Center Software

Global BPO Launches 3CLogic Call Center Software

PRESS RELEASE: 3CLogic, a leading provider of cloud call center software announced the results of the recent implementation of its solution for a globally ranked BPO and its customer, one of the world’s largest privately held moving industry holdings companies. Among the highlights was 3CLogic’s ability to double the speed-to-call rate of leads, operate using an MPLS (private secure network) connection, and integrate with the company’s proprietary CRM database. Continue reading Global BPO Launches 3CLogic Call Center Software

Sykes Completes Acquisition of Clearlink

PRESS RELEASE: Sykes announced that is has completed the acquisition of Clear Link Holdings, LLC and its subsidiaries (Clearlink). Founded in 2003, U.S. based Clearlink is one of the leading inbound demand generation and sales conversion platforms serving numerous Fortune 500 business-to-consumer (B2C) and business-to-business (B2B) clients across various industries and subsectors, including telecommunications, satellite television, home security and insurance. Continue reading Sykes Completes Acquisition of Clearlink