Zendesk Introduces Collaborative, Native Support for Microsoft Office 365 Groups

PRESS RELEASE: Zendesk announced it has launched the first customer support solution designed for Microsoft Office 365 Groups that enables fluid conversations within an organisation to resolve customer issues more efficiently. Building upon the existing Zendesk and Microsoft collaboration, the new integration (called Office 365 Connectors) empowers customer service reps, sales teams, product, finance and engineering departments to easily collaborate around customer inquiries with a new streamlined workflow, and without ever leaving Office 365. Continue reading Zendesk Introduces Collaborative, Native Support for Microsoft Office 365 Groups

Virtual Observer Workforce Optimization Solution Integrates with Zendesks Ticketing, Voice, Social Media and Chat Features

PRESS RELEASE: Coordinated Systems, Inc. (CSI) announced a strategic integration for Virtual Observer Workforce Optimization with Zendesk, a cloud-based, customer service software company. CSI created two powerful apps for Zendesk’s app marketplace, enabling Virtual Observer and Zendesk customers to extend the value of both applications and leverage their recorded interactions within Zendesk environments. Continue reading Virtual Observer Workforce Optimization Solution Integrates with Zendesks Ticketing, Voice, Social Media and Chat Features

Q-Suite 6 Unifies APIs for Unified Communications in Call Center Software

PRESS RELEASE: Indosoft announces that its upcoming next-generation call center suite features a complete overhaul of its Application Programming Interface (API). Previous versions of Q-Suite offered APIs to access functionality and reporting. The evolutionary nature of Q-Suite development meant that APIs were not always consistent from application to application. Continue reading Q-Suite 6 Unifies APIs for Unified Communications in Call Center Software

Pitney Bowes Launches Single Customer View Software Solution to Enhance Customer Intelligence in the Digital Era

PRESS RELEASE: Pitney Bowes announced the launch of a new Single Customer View software solution to help organisations enhance and deepen their understanding of customers in the Digital Era. Single Customer View allows organisations to rapidly design, deliver and evolve contextually-relevant views about a customer in real-time across all channels of engagement, whether that customer happens to be a consumer, organisation, citizen, patient, or potential fraudster. Continue reading Pitney Bowes Launches Single Customer View Software Solution to Enhance Customer Intelligence in the Digital Era